On December 21, 2011, DREDF made an administrative complaint to the Office of Civil Rights of the U.S. Department of Health and Human Services on grounds that the Centers for Medicaid and Medicare (“CMS”) continues to fail to provide alternate formats to individuals who are blind or visually impaired. This complaint was made on behalf of a Medicare Parts A and B beneficiary who is visually impaired and requires bold 24 point font for all communications and notices from CMS and its contractors including all others who provide Medicare notices to the public. The requested remedies in the complaint include that CMS should automatically offer and provide the following to all blind and visually impaired beneficiaries: Braille, audio CD, large print, or MS Word on CD; any other requests should be processed promptly under the regulations which require CMS to consider those requests. Please contact Charlotte Lanvers at 510-644-2555 if you want to learn more and especially if you have had problems obtaining alternate formats from CMS.