DREDF and colleagues submit extensive comments to HHS

September 30, 2013

Via online submission to www.regulations.gov

U.S. Department of Health and Human Services
Office for Civil Rights
Attention: 1557 RFI (RIN 0945-AA02),
Hubert H. Humphrey Building, Room 509F,
200 Independence Avenue SW.
Washington, DC 20201

Re: Docket No. HHS-OCR-2013-0007 (Request for Information Regarding Nondiscrimination in Certain Health Programs or Activities)

Disability Rights Education and Defense Fund (DREDF), Access Living, Coalition for Disability Health Equity, Greater Boston Legal Services (GBLS), New York Lawyers for the Public Interest (NYLPI), and the additional undersigned organizations appreciate the opportunity to provide comments in response to U.S. Department of Health and Human Services Office for Civil Rights Request for Information Regarding Nondiscrimination in Certain Health Programs or Activities (RFI). We are all committed to eliminating barriers to effective healthcare and enforcing non-discrimination for people with disabilities, as mandated by the Americans with Disabilities Act (ADA), the Rehabilitation Act of 1973, and the Patient Protection and Affordable Care Act (ACA).

Our responses are structured according to the arrangement of questions in the RFI.

Understanding the Current Landscape

  1. The Department is interested in experiences with, and examples of,
    discrimination in health programs and activities. Please describe
    experiences that you have had, or examples of which you are aware, with
    respect to the following types of discrimination in health programs and
    activities: (a) Race, color, or national origin discrimination; (b) Sex
    discrimination (including discrimination on the basis of gender identity,
    sex stereotyping, or pregnancy); (c) Disability discrimination; (d) Age
    discrimination; or (e) discrimination on one or more bases, where those
    bases intersect.

The Institute of Medicine (IOM) noted in 2007 that tens of millions of people in the US report some kind of disability.[1]The number of people with disabilities will likely grow even more significantly in the next 30 years as the baby boom generation enters late life, when the risk of disability is the highest. If one considers people who now have disabilities, people who are likely to develop disabilities in the future, and people who are or will be affected by disabilities of family members and others close to them, then disability affects today or will affect tomorrow the lives of most Americans.

However, as Georges Benjamin, Executive Director of the American Public Health Association (APHA) said in December 2012, “there are huge issues with health inequity [for people with disabilities]. Unless people recognize we have this problem, that there are important things we can do, we’re never going to achieve equity [for people with disabilities] in our society.”[2]As Benjamin recognized and as is well documented, people with disabilities (PWD) experience significant health disparities and barriers to health care, as compared with people who do not have disabilities. [3]In fact, PWD are 2.5 times more likely to have unmet health care needs than non-disabled peers.

Individuals with all types of disabilities report discriminatory physical, programmatic, and attitudinal barriers to accessing health care in hospitals, clinics, diagnostic facilities, and practitioners’ offices of all sizes throughout the country.[4]Moreover, lifetime and annual limits on essential health benefits such as durable medical equipment can lead to health problems that reduce productivity and can even lead to unnecessary, costly institutionalization. Responsibility for addressing discriminatory barriers resides with every level of the healthcare delivery system including the US Department of Health and Human Services and other federal agencies concerned with health and healthcare, insurers and commercial health plans, institutions that train, educate and license practitioners, states and managed care organizations, and
clinical and administrative units within healthcare facilities. Such barriers are also likely to be present in the newly formed Health Insurance Marketplace.

Barriers to Care

Some of the barriers to comprehensive, quality health care are present in the physical environment—for example, cramped waiting and exam rooms, inaccessible bathrooms, and inaccessible equipment (such as exam tables, weight scales, and imaging and other diagnostic equipment).[5] Other forms of discrimination that prevent PWD from attaining appropriate and effective healthcare take the form of disability stereotypes, prejudicial practices, and incorrect perceptions. Finally, the failure to provide needed policy modifications and reasonable accommodations affects healthcare treatment decisions and outcomes.

Physical Barriers

With respect to physical barriers, research indicates that more than 3 million adults residing in the United States require a wheelchair for mobility.[6] The Americans with Disabilities Act requires full and equal access to healthcare services and facilities for PWD, yet patients with mobility impairments are frequently denied services, receive less preventive care and fewer examinations, and report longer waits to see subspecialists despite this mandate. A study recently published in the Annals of Internal Medicine reports the results of telephone interviews with specialty practices concerning their willingness to accept and capacity to accommodate
patients with disabilities. Medical residents at a hospital in Springfield, Massachusetts telephoned 256 specialty practices in locations across the country and asked if the practice could accommodate a patient who was described as a large individual who used a wheelchair and who was unable to independently transfer. Fifty-six practices (22%) reported that they could not accommodate the patient. Nine practices (4%) reported that the building was inaccessible. Forty-seven (18%) reported that they were unable to transfer a patient from their wheelchair to an examination table. Only twenty-two (9%) reported the use of height adjustable tables or a lift for a transfer director. Finally, the study reported that gynecology is the subspecialty with the highest rate of
inaccessible practices (44%).[7]

Something as fundamental to health management as weight measurement remains elusive for PWD. A California study reported, for example, that among over 2300 primary care practices, only 3.6 percent had accessible weight scales.[8] Related research reveals that wheelchair users report almost never being weighed even though weight measurement is a crucial metric for many types of health care including determining anesthesia and prescription dosages, and ongoing health and fitness monitoring.

Attitudinal Barriers

According to the Alliance for Disability in Healthcare Education, “Without training, healthcare providers tend to:

  • Underestimate the abilities of patients with disabilities
  • Grossly underestimate the quality of life of patients with disabilities
  • Minimize the patient’s capacity to contribute to their own care
  • Minimize the extent and importance of the patient’s expertise in [their] own condition.[9]

In addition, stereotypes and biases have led providers to believe, for example, “[T]hat PWD do not have a good quality of life; that people with developmental disabilities do not feel pain and, therefore do not require anesthesia; that people who are deaf have cognitive deficits because they may not be fluent in standard English; and that women with disabilities do not require reproductive counseling and care because they are not sexually active.”[10]

Lack of Programmatic Access

The failure to provide needed policy modifications and reasonable accommodations as required by current disability rights laws, affects healthcare treatment decisions and outcomes. For example, lack of effective communication when Sign Language interpreters are not provided for Deaf patients or print materials are not available in alternative, accessible formats for people with visual impairments can lead to ineffective communication about medical problems and treatment. Accommodations such as alternative formats are not offered or available even when their necessity is clinically obvious and predictable. For example, there is a high correlation between diabetes and vision loss, but printed self-care and treatment instructions in alternative formats such as Braille, large font type, CD, or audio recording, and accessible glucometers, are rarely available although the Americans With Disabilities Act of 1990 and Section 504 of the 1973 Rehabilitation Act requires the provision of auxiliary aids and services when required for effective medication. Other common problems include provider failure to modify routine diagnostic procedures in order to accommodate an individual’s disability or to establish policies that allow for extended or flexible exam times. Some patients require additional time to communicate effectively, dress and undress, or transfer from their wheelchair or scooter to a diagnostic device or exam table or be positioned for an exam. When such
accommodations are not available, providers may make incorrect diagnosis and treatment decisions and serious health problems sometimes are not properly diagnosed or treated. The result can be unequal healthcare that affects the quality and length of life for many.[11]

Moreover, insufficient knowledge of how to provide accommodations or ignorance about the critical need for accommodations can result in people being injured in the very process of
seeking care. For example, patients with disabilities have been injured when they are transferred to exam tables by untrained staff, given improper dosages of medication or anesthesia due to lack of proper weight measurement, and when pressure sores develop because providers waive physical exams for wheelchair users who cannot transfer to exam tables.[12]

Finally, PWD report putting off needed care due to the significant distress associated with seeking and receiving care and therefore frequently must rely on emergency department
treatment as a last resort when a treatable condition has become acute.[13]

Documented Health Disparities Experienced By People With Disabilities

Research shows that along with social determinants of health (such as income insecurity and lack of healthcare insurance), the aforementioned barriers contribute to significant
health and healthcare disparities for PWD as compared to the general population. For example, PWD are more likely to:

  • Experience difficulties or delays in getting the health care they need
  • Not have had an annual dental visit
  • Not have had a mammogram in the past 2 years
  • Not have had a Pap test within the past 3 years
  • Not engage in fitness activities
  • Have high blood pressure[14]


  • Women with disabilities have higher death rates from breast cancer than women without disabilities
  • PWD die from lung cancer at higher rates than people who do not have disabilities[15]
  • Adults with disabilities have a 400 percent elevated risk of developing Type II diabetes.[16]
  • Three out of five people with serious mental illness die 25 years earlier than other individuals, from preventable, co-occurring chronic diseases[17]
  • Adults with disabilities are three times more likely to commit suicide than peers without disabilities[18]

Adding to this picture of healthcare inequality, scientific evidence is lacking about effective treatments for PWD, especially those who develop common conditions of aging (e.g., cancer, heart disease, diabetes) because they are routinely excluded from clinical trials and creating comparative effectiveness research aimed at PWD presents complex challenges.[19] Healthcare professionals therefore have access to limited comparative treatment information and evidence about therapeutic options. It also becomes very difficult to discuss or refute the often unexpressed bias that poorer health, shorter lifespans, and a lesser quality of life are inherent features of living with a disability, regardless of the functional impairment or clinical condition in question, and without respect to whether or not healthcare facilities are accessible and legally required accommodations have been provided.

Intersectional Bases of Discrimination

While disability affects people of all races, ethnicities, genders, languages, sexual orientations, and gender identities, this does not mean that impairment occurs uniformly among racial and ethnic groups. Disability is identified in differing ways among surveys, but national sources indicate that disability prevalence is highest among African Americans who report disability at 20.5 percent compared to 19.7 percent for non-Hispanic
whites, 13.1 percent for Hispanics/Latinos and 12.4 percent of Asian Americans.[20] Disability prevalence among American Indians and Alaskan Natives is 16.3 percent.[21] In raw numbers, over 10.8 million non-institutionalized PWD aged 5 and over are estimated to be members of ethnic minorities.[22] An Institute of Medicine report has already observed that there are “clear racial differences in medical service utilization rates of PWD that were not explained by socioeconomic variables,” and “‘persistent effects of race/ethnicity [in medical service utilization] could be the result of culture, class, and/or discrimination.'”[23] Therefore, the relationship between race and disability is a complex one that needs to be freshly viewed as race and disability together may have a previously unaccounted cumulative impact on creating health disparities. For example:

  • 31 percent of PWD report fair or poor health in comparison to 6 percent of the general population.[24] Among adults with a disability, 55.2 percent of Hispanic persons, and 46.6 percent of African Americans, report fair or poor health, as compared with 36.9 percent of whites.[25]
  • Adults with disabilities have a 400 percent elevated risk of developing Type II diabetes.[26] Diabetes is also a rapidly growing health challenge among Asian Americans and Pacific Islanders who have immigrated to the United States, affecting about 10 percent of Asian Americans, with 90-95 percent of these
    having type 2 diabetes.[27] Despite the high correlation between diabetes and vision loss, printed self-care and treatment instructions in alternative formats such as Braille, large font type, CD, or audio recording, and accessible glucometers, are rarely available.
  • 4.6 percent of Deaf people are infected with HIV/AIDS, four times the rate for the African-American population,[28] the most at-risk racial group in the U.S. that “accounted for half of all new HIV diagnoses and just
    under half of new AIDS diagnoses in 2009.”[29] Gay and bisexual men, another group heavily impacted by HIV/AIDS, have a 19 percent rate of infection, and 44 percent of those infected were unaware of their HIV status.[30] Measures to target HIV/AIDS outreach and information to LGBT people of color who experience multiple health barriers must also consider the factor of hearing impairments on effective communication of health information.
  • Adults with disabilities are three times more likely to commit suicide than peers without disabilities.[31] Three out of five people with serious mental illness die 25 years earlier than other individuals, from preventable, co-occurring chronic diseases.[32] At the same time,
    African Americans with severe mental health disabilities are less likely than whites to access mental health services, more likely to drop out of treatment, more likely to receive poor-quality care, and more likely to be dissatisfied with care.[33] Asian Americans and Hispanics are less than half as likely as whites to receive mental health treatment.[34]
  • People with significant vision loss experience a greater prevalence of obesity, hypertension and heart disease, and cigarette use than the general public.[35] People who are Hispanic have higher rates of visual impairments than people who are African American, and both groups have higher rates of vision impairment than people who are white.[36]
  • 15 percent of PWD report not seeing a doctor due to cost in comparison to 6 percent of the general population.[37] At the same time, adults with annual household incomes of less than $25,000 are more likely to report having a disability than adults with an annual household income equal to or greater than $25,000.[38] PWD and members of racial minorities often share socio-economic characteristics and related health access barriers due to the expense of maintaining health with a disability. PWD are much more likely to experience various forms of material hardship— including food insecurity, not getting needed medical or dental care, and not being able to pay rent, mortgage, and utility bills—than people without disabilities, even after controlling for income and other characteristics.[39]
  • Among people who are deaf, women of color appear to experience the greatest health disparities and difficulty accessing appropriate health care. They tend to have lower incomes and poorer health, and to be less educated compared with white women. Among women of color, African American Deaf women appear to experience the greatest health disadvantages.[40]

Please note that we have also included additional information relating to sub-part (e) on intersectional bases of healthcare discrimination in our responses to other questions. Most notably, information concerning the experiences of women with disabilities comprises our response to Question 5. Our response to Question 4 includes the experiences of Deaf persons of a particular race or ethnicity, and/or whose first written language is not English.

  1. There are different types of health programs and activities. These include health insurance coverage, medical care in a physician’s office or hospital, or home health care, for example. What are examples of the types of programs and activities that should be considered health programs or activities under Section 1557 and why?

It is vitally important for 1557 to cover the full and complex range of health care entities operating in the American health care system, from individual providers to hospitals, from MCOs to insurers, from HIT support to state and federal agencies. The complexity of the healthcare enterprise makes it impossible for discrimination to be addressed without every facet of the system bearing at least some specific level of responsibility for implementing non-discrimination policies and procedures, as well as reporting on and monitoring adherence to policies and procedures among increasing layers
of sub-contracted responsibility. Disability discrimination, in particular, does not only require entities to refrain from engaging in bad activities, but requires entities to actively engage in ensuring physical accessibility and reasonable accommodations and policy modifications. The very nature of effective communication necessarily involves meeting the discrete elements of providing notice to the public, determining the communication method needed, and actually following through with effective communication methods, which include having alternative formats and translations prepared beforehand.

Section 1557 health programs and activities should include, but not be limited to, provider offices and clinics, provider groups, specialty treatment centers, hospitals, managed care organizations, qualified health plans participating in the exchange, and
exchanges themselves. These are all entities that receive federal funds under existing streams of Medicaid or Medicare money, or expanded or new funds made available under the ACA or through the Exchanges, which in themselves are also authorized under the ACA and federally funded. The same rationale applies to the myriad medical and long-term services and supports sub-contractors that are going to be needed as state Medicaid agencies increasingly turn to MCOs for the delivery of some or all Medicaid services.

We would like to highlight two additional points. Sufficient medications, durable medical equipment, and Long-Term Services and Supports (LTSS), especially Home and Community-Based Services (HCBS), are key components that enable PWD to remain in their homes and communities instead of institutions in accordance with the Supreme Court’s Olmstead[41] decision. Many MCOs and subcontracting entities have primarily provided medical services to children and healthy families. These MCOs do not understand the degree to which PWD rely on these components to maintain health and functional capacity, and they also lack familiarity with the tenets
of Olmstead. As entities that administer and deliver Medicaid and Medicare they clearly operate a program or activity that falls under Section 1557, and must understand the implications of Olmsteadfor every aspect of their operations, from risk assessment to treatment approvals to care coordination.

The second point is that as state agencies devolve the delivery of public program services to private entities, the non-discrimination standards applicable to and expected of those
services should remain the same. For example, a state Medicaid agency is subject to Title II of the ADA and to Sections 504, 508, and state disability rights laws. If the state chooses to contract with MCOs and other entities to administer and deliver Medicaid services, Medicaid beneficiaries with disabilities must be able to rely on the same standards of accessibility and non-discrimination that previously applied. Even if the state itself did not always deliver on those standards, it must contractually ensure that all contracting standards adopt and manifest the concepts of accessibility, undue burden,
reasonable accommodation and policy modification, and fundamental alteration. States also must continue to monitor and ensure enforcement of those disability rights laws since they must ultimately ensure that Olmstead rights are honored.

The interaction of these two points in the context of Olmstead merits closer attention, and we will use factual examples to further illustrate our argument that Section 1557 regulations must directly address non-discrimination in the managed care administration and delivery of Medicaid and Medicare services. In 1999, the United States Supreme Court in Olmstead ruled that segregation and institutionalization of PWD who are able to live independently in the community with supports and services is prohibited by the ADA. In addition, Title II of the ADA Act mandates that public entities
(e.g., state Medicaid agencies) provide services, programs, and activities “in the most integrated setting appropriate to the needs of qualified individuals with disabilities.”[42] Title II also provides a broad array of prohibitions of any direct or indirect administrative actions that create a discriminatory impact on qualified individuals with disabilities.[43]

Both the letter and the spirit of the Olmsteadmandate and the ADA regulations are violated when states, as well as federal agencies:

  • Require higher and higher Medicaid copayments and cost sharing for medications and services.
  • Require prior approval of medications despite their prescription for Medicaid recipients by licensed physicians in good standing.
  • Refuse (both Medicaid and Medicare) to provide and/or repair durable medical equipment.
  • Arbitrarily set determination of need scores so as to render individuals with disabilities ineligible to receive HCBS regardless of their functional status.
  • Arbitrarily impose permanent cuts in critical HCBS services.
  • Fail to develop and maintain a provider network that is physically and programmatically accessible to PWD or to provide PWD with the information they need to choose accessible and appropriate care providers.
  • Design a particular benefit – such as personal care services – so that it is offered in greater amounts to individuals in segregated settings.
  • Make coverage decisions that result in people with disabilities being served needlessly in segregated settings.
  • Set reimbursement rates for coverage in a way that results in individuals with disabilities being served needlessly in segregated settings.

All of these practices, singly and collectively, put PWD who currently live successfully in the community at risk for institutionalization in violation of Olmsteadand ADA regulatory precepts. They also make it more difficult for PWD who are currently in institutions to return to the community as desired and appropriate.

Prescription Medication Caps and Prior Authorization; Raised Copays and Cost-Sharing

People with serious mental illness and people with multiple chronic conditions are likely, if not almost certain, to require multiple medications in order to maintain their ability to live successfully outside of institutional settings. In states resorting to prior
authorization, copayments, and other limitations to control the number of prescriptions filled for Medicaid recipients, these individuals are placed at serious risk of a need for emergency care and, in some cases, institutionalization or reinstitutionalization.

A just-published study of twenty-two states demonstrated that medication utilization management practices, including prior authorization, copayment amounts, and limits on
quantities and refills, had measurable impact on medication continuity among Medicaid beneficiaries with serious mental illness.[44] Another study showed that medication discontinuity and access problems raised the number of emergency department visits nearly 74% and the number of inpatient hospital stay days nearly 72%.[45] A third study showed that persons
with mental illness who experienced medication discontinuity and medication access problems had a 3.6 times greater likelihood of adverse events including emergency room visits, hospitalizations, homelessness, suicidal ideation or behavior, or incarceration.[46] Particularly in the context of people with mental health issues, these barriers can result in rapid decompensation
and double the risk for hospitalization.[47]

Here is what an Access Living consumer has to say about medication discontinuity in Illinois:

I don’t think there should be a limit on how many medications a person needs to take. Because this year is going to cost me a bundle. You can only have four. They do a utilization review, and they can either deny you or accept it, and maybe they’ll pay for it all except for the co-pay. After you get your four max, then you have to have a doctor write a prescription for you and you have to go through the chain of command to get help with medication. My doctors prescribed certain medication, and Medicaid said no, we won’t pay for it, you have to take a different medication, which really didn’t cover the problem as well. And this has been a routine thing that they do to me very often. So it either slows down my recovery or gives me side effects that don’t make it compatible with my
other medicines.

Higher copays and cost sharing caused at least two consumers to reenter nursing homes voluntarily as a way of managing unaffordable costs.

The reason why I moved into a nursing home is because I couldn’t keep up with the copays. I’m diabetic and to get the test strips for diabetes is $60.00 a month or whatever it is. Then you have to keep testing yourself to get the insulin. They want you to turn the insulin level in. You need the test strips to get the insulin. The insulin was paid for, and then what happened was there was a tier system within my health plan. I got switched to a medication that was in a higher tier than what I had been in. That was like a $60.00 copay to do that. I get paid $893.00 and I get a $96.00 Medicare copay with that. On top of that I’ve got to pay about $150.00 to get my medications. When you are living off of
$600.00 without a job When I lost my job, I wasn’t able to pay. It was either food or medication. I remember just eating oatmeal every day. I decided just take me to the nursing home. At the nursing home I don’t have to fool with any copays.

I used to see a good doctor, but she had a $60.00 copay every time I saw her. So if I’m having problems where I need to see her every week that could really add up. At the time I’ve usually had jobs where they help me pay some of the copays, but I have to deal with what I have to deal with now because of the money situation, and I can’t afford quality health care. I’ve been trying to locate a psychotherapist that will take Medicaid, and
I’ve been having a hard time locating a therapist because they are so expensive. If they don’t take Medicaid, then they want money, $100.00 an hour or whatever. If they do take
Medicaid then they want a copay. I’m living off of below poverty level, and I have to pay on top of that, I’ve got thousands of dollars of hospital bills on top of what Medicaid or Medicare should have picked up. They only pick up a certain percentage. If I paid my hospital bills, all my disability money would go there. It’s ridiculous to me, and that’s why I moved into a nursing home. It’s very stressful when I’m living on my own.

Delayed or Rejected Repairs of Durable Medical Equipment

In 2012, the Illinois legislature enacted a bill entitled the SMART Act, SB 2840. One of the numerous provisions in that bill that cut Medicaid services and supports required preauthorization of even routine repair of wheelchairs and scooters – a requirement that caused consumers to wait and to miss work, school, appointments and other essential
activities for weeks and even months for minor as well as major repairs. A notable example of the extreme limitations that can result from such a requirement concerns a consumer who
missed two months of physical therapy in addition to his other activities of daily living because his wheelchair required repairs. Confined to bed, he acquired three pressure sores. He was finally given an ill-fitting loaner chair that worsened his pressure sores.

In Access Living’s focus groups, numerous consumers commented on the problems they experience attempting to have their essential equipment repaired and the impact these problems create for their independence and quality of life.

The first wheelchair I got was a power chair. I had it for 10 years. The thing was falling apart, motor, gears, tires, everything. They did not want me to get a new chair. The parts, they wouldn’t pay for the parts. They fight you tooth and nail, Medicare and Medicaid, both.

My wheelchair stopped in the middle of the street. Here come cars everywhere, and if it
wasn’t for a young man who helped push me across the street, I probably got hit or something. It just stopped. I’ve been trying to get Medicare to give me a new chair for the last six months to a year, now.

You can only change your tires every year. So if something goes wrong with your tires, they’re worn so bad You have to buy them yourself. The time thing, limiting, putting
restrictions on when a person can get a part for their wheelchair, affects the quality of life, because if your chair is wobbling or it’s not working, you’re not going to want to take a chance going out doing your everyday activities.

They don’t give loaners anymore; they have to take your chair and repair it right then and there. They send a guy out instead of giving a loaner. And sometimes you might have to stay at home just until the parts come in.

Arbitrary Setting of Determination of Need Score or Imposition of Permanent Block Cuts

With respect to home- and community-based services, some states have redefined eligibility by increasing the point scores that applicants must meet in order to be considered “in need” of such services. In Kentucky in 2003, the Commonwealth responded to budgetary concerns by adopting what it termed an “emergency regulation” that redefined eligibility for Medicaid long-term care, causing persons who had been receiving such services to become ineligible. The United States District Court for the Eastern District of Kentucky held that arbitrarily reducing benefits to otherwise qualified recipients by the simple expedient of manipulating eligibility standards is “unreasonable and inconsistent with Medicaid objectives.” The District Court further held that the claims arising out of such state action were likely in further litigation to be found to violate due process.[48]

Consistent with the Kerr opinion, CMS rejected an attempt by the State of Illinois in 2012 to raise its “DON” (determination of need) score from 29 to 37. CMS informed the Medicaid Director of the Illinois Department of Healthcare and Family Services that changes in eligibility rules that would cause persons to be required to reside in nursing
facilities would be unacceptable. Each individual enrolled in a waiver is required to have a service plan inclusive of all services and supports necessary to meet assessed needs.
“[E]nrolling individuals in the waiver in order to keep their Medicaid eligibility status, but not providing them services under the waiver would not be permitted.”[49]

Other states have made budget decisions that attempted to unambiguously cut or deeply reduce critical HBCS services. In Darling. V. Douglas,[50] advocates brought a class action lawsuit to prevent the elimination of Adult Day Health Care, which at the time served 35,000 Medi-Cal eligible adults with disabilities in 300 ADHC community centers. The case was successfully settled in 2012 when the state agreed to continue providing community center care for low-income PWD. Similarly in a long-running battle over California’s “In Home Supportive Services” (IHSS) program which provides approximately 130,000 low-income Californians with chore and personal assistance services, advocates fought first a 2009 proposed reduction in IHSS services based on a recipient’s Functional Index Ranking, and then a massive 20% permanent reduction in IHSS hours for recipients. The federal judge in Oster et al. v. Lightbourne[51] found in 2009 that
the state’s Functional Index rankings were clearly not based on need, and stated that “people could lose something irreplaceable – the ability to remain safely in their homes.” Oster was recently settled, with the 20% block cut replaced by a series of
incremental small cuts that could be restored as early as 2015. IHSS consumers will also be able to request a reassessment upon a change in circumstances, including non-medical

States are unambiguously precluded from such practices under the regulations implementing Title II of the Americans with Disabilities Act. 28 CFR 35.130(b)(8) whereby a public entity shall not impose or apply eligibility criteria that screen out or tend to screen out an individual with a disability, or any class of individuals with disabilities, from fully and equally enjoying any service, program, or activity, unless such criteria can be shown to be necessary for the provision of the service, program, or activity being offered. Despite the clarity of this mandate, states have nevertheless engaged in precisely that kind of manipulation of eligibility criteria for reasons unrelated to Medicaid objectives and standards. We therefore recommend that any regulation implementing Section 1557 include a categorical prohibition of such practices and a mandate that eligibility determinations reflect standards clearly enunciated in the regulation that are based on medical and functional need and certainly not on state budgetary constraints.

Our final example of a Section 1557 health care program or activity is the health care and health services research that the ACA authorizes, mandates, and funds. These research activities must be included amongst the critical programs and activities that are considered health programs or activities under Section 1557, especially when much of this
research in intended, implicitly or explicitly, to help establish standards for
evidence-based treatment and prescription standards. The development of clinical research
that does not involve PWD will lead to treatment standards that will ignore the needs of PWD.[52] As federally conducted or federally funded health programs or activities, all government supported research activity must encourage addressing disability-related issues and health disparities research in funded
studies. Similarly all government support research activity, whether initiated under the ACA or not, must require including PWD within the study populations in the same way that members of other medically vulnerable or underserved groups, such as women or racial
minorities, are required for inclusion. Research proposals that explicitly, or by design, fail to address the recruitment of PWD must explain the rationale or medical value of such an exclusion.[53] Scholarships, grants, and tuition
waivers/reimbursement incentives must be provided to researchers and scholars who pursue disability-related research topics in the same way, for example, that the National Institutes of Health provide such incentives to minority researchers. In the current
landscape, researchers with disabilities that seek to perform disability-related health research face an unequal playing field when they pursue funding opportunities.

  1. What are the impacts of discrimination? What studies or other evidence documents the costs of discrimination and/or the benefits of equal access to health programs and activities for various populations? For example, what information is available regarding possible consequences of unequal access to health programs and services, such as delays in
    diagnosis or treatment, or receipt of an incorrect diagnosis or treatment? We are particularly interested in information relevant to areas in which Section 1557 confers new jurisdiction.

See Question 1 for examples and impacts of discrimination on individual PWD and their families. These impacts include increased pain and expense, humiliation, delayed or missed diagnoses, a general reluctance on the part of many PWD to use the healthcare system and services except in an emergency, and a failure to be engaged in preventive health. These impacts exacerbate individual and household financial and health costs, and systemic costs and inefficiencies. The institutional bias and unrealized Olmstead rights in LTSS leads to
PWD, as well as many family members, being unable to partake more fully in the jobs economy and taxpayer base. Some of these consequences are illustrated in the chart below.[54] The chart in our response to Question 4
also illustrates a number of these consequences.



First-person account of communication discrimination in healthcare


Cerebral Palsy/Wheelchair User

When I go to my doctor’s offices I can’t
get a full physical examination because I can’t get on the table. So there
might be stuff wrong with me that my doctor can’t see or can’t examine me
because there’s barriers in the way.

Diagnostic facility

Polio Quadriplegic/Wheelchair User

When I lay down, because of breathing difficulties I use a ventilator. And after, I guess, even a few more weeks, she [the nurse] said, well, I did find a place where we can schedule your
MRI. But when I went there, we found out that there was no way that
physically they could get me — as a wheelchair user and a vent user — onto
the exam, you know, table that they use for the MRI. And they didn’t have a
Hoyer lift or any kind of other ways of giving me access to that equipment.
So, after going down there, we were essentially — said, sorry, we can’t help
you, go back home. So, finally, we did get a call from the nurse that she had
found an accessible facility. This took about nine months in total. And when
the scan was done — the MRI was done — they found that what had originally
been a much smaller growth that they detected had become almost double the
size, during the course of the time it took to scan — to set up the imaging.

Doctors office

Osteogenesis Imperfecta/Wheelchair User

My doctor’s office, unfortunately, is not
that wheelchair accessible. The exam tables, forget it. So either the doctor
or the nurse or both, they end up picking me up and putting me on the table.
..if they don’t do it right or listen to me so I can tell them how to do it,
I will end up breaking a bone. A matter of fact, there have been times when I
have broken a bone because they didn’t pick me up the right way and put me
down the right way. So I have broken a leg a couple of times when I’ve been
picked up by a nurse. I have broken my arm I’d say maybe twice by having the
nurse pick me up and put me in my wheelchair. If they got the right
equipment, like a table that goes up and down, I wouldn’t have to worry about
getting a broken bone because I would be able to transfer myself.



I had a tumor that was found when I was in
college. Over time I felt it growing on my head. I was seeing a resident at a
health care facility and the resident knew I had anxiety and depression problems.
When I approached him and said I’m convinced this tumor is growing, I can
feel it on my head — it’s getting larger; he didn’t take me very seriously.
He started to say, ‘Well, don’t you really think this is your anxiety Louise?
Perhaps it’s really your attitude; perhaps it’s really, you know, your own
mind and it’s really in your own head that it’s growing but it’s not growing
at all.’ And he didn’t end up pursuing it. We didn’t end up getting any tests
done; we didn’t do any follow up. A year later, I blacked out, which I
thought was extremely fortunate because at the same medical facility I was
seen by the Emergency Department and then they pursued getting old records on
the tumor and found out that the tumor was alive and well and growing. I’m showing
how if you say that you have an anxiety issue or a depression issue, a lot of
medical practitioners will respond to your medical complaints with the idea
.. that you are a little hysterical; the worries are out of control and they
won’t necessarily send you for the medical test and take you seriously. So I
find that very concerning. I would’ve eventually started having epileptic
seizures and the tumor would’ve moved on into my brain. I just got lucky and
I blacked out, and we caught it.

Doctor’s office

Polio Quadriplegic/Wheelchair User

I have to always guess at my weight. I’ve
not been weighed, let’s say, for 20 years. So I’ve–I’ve not been weighed and
they–they don’t–they don’t–there’s not even any attempt to weigh me. There
is something they just gloss over, just you know, don’t even mention so,
because there is no way to weigh me there at my offi–at my doctor’s office.

I went five years without a Pap smear
because I could no longer get up on the table. You know, I was the brave crip, the strong crip, and
would climb up on tables. It came to a point where I could not do that
anymore. I just–I, you know, I just couldn’t do it. And so I went five years
without a Pap smear and again, my doctor just didn’t ask about it and I
didn’t bring it up. So I told my doctor, I need a Pap smear. She said, ‘Oh,
you know, you do need a Pap smear.’ And then–and then she said–I said, ‘I
need–I need one with a table that’s lower so I can–I can scoot over there.’
She said, ‘That’s a great idea. Find one.’


Cerebral Palsy/Wheelchair User

when the doctors told me they wanted me
to go to a nursing home I felt like my life as I knew it was over. Nobody was
listening to me. I didn’t know if I was ever going to be able to be the
independent person that basically, that I am. But I knew I didn’t want to go to the
nursing home. I wanted to go back to my apartment. But like I said the
surgeon wasn’t listening to me, and it took my nurse practitioner to really
fight for me…she’s an advocate for people with disabilities.[She said] You’re going to take her life away if you put her in the nursing home.

Diagnostic facility

Wheelchair User

Recently, I went for a bone density scan.
However, when I showed up for the appointment, the technician asked if I could
get up and onto the table. When I
said no, he said that he had to cancel the appointment because he did not
realize that I was not ambulatory.
The table did not lower, and I think he did not want to go through the
trouble of trying to find a lift.


Neuromuscular Disability/Wheelchair and Ventilator

When I cannot have my PCA [personal-care
assistant] with me, I experience anxiety and terror due to the staff’s
ignorance about how to care for me properly. Some nurses understand that and tell
me it’s okay to have my PCA or my wife do the suctioning or provide other
assistance. But they also say not to let anyone know. This puts us in the position of having
to hide what we are doing, which only increases my anxiety level. As I said earlier, I was very lucky
that my PCA was there to use the Ambu bag to keep me breathing when the
ventilator stopped, because the nurse did not think to do it.

Diagnostic facility

Wheelchair User

However, the last time I went for my MRI, the technicians refused to lift me because, they said, of the liability. I had to wait for about half an hour until two middle-aged overweight men—security guards, I think—lifted me onto the gurney. The worst of it is that they did not know what they were doing. One of the security guards looked horrified that he had to enter an exam room to lift a woman in a johnnie.

Additional impacts result from disability not being included in the funding of larger scientific studies on the effectiveness of public health education programs or a project is not funded because the principle investigator is a person with a disability. Similarly, many studies on specific medical research exclude people with any form of disability as participants or when research is done on general health topics such as sex or aging or the impact of certain treatments. PWD may in fact take part in a study, but since identifying demographic questions are not asked, the data cannot be analyzed with an understanding of disability as a treatment or health factor. The failure to include or even identify PWD when providers and health care delivery systems are increasingly held to “evidence-based medicine” standards means that individuals with disabilities face procedural delays and barriers because there are few scientifically validated or administratively “pre-authorized” treatments for PWD. More broadly, PWD simply disappear from the national health agenda. There is a dearth of scientifically validated information about how people with various disabilities respond to common, leading, or cutting edge treatments, whether they are medical, mental or behavioral health, or preventive programs for smoking cessation or weight loss. The costs of this will become increasingly clear as the American population ages and the prevalence of different types of disabilities increases. The latter fact will also come to cost the public health care system dearly as the dearth of provider training in disability competence and general lack of accessibility comes to directly affect more and more members of the public.

Ensuring Access to Health Programs and Activities

  1. In the interest of ensuring access to health programs and activities for individuals with limited English proficiency (LEP):

    (a) What are examples of recommended or best practice standards for the following topics:
    (1) Translation services, including thresholds for the translation of documents into non-English languages and the determination of the service area relevant for the application of the thresholds; (2) oral interpretation services, including in-person and
    telephonic communications, as well as interpretation services provided via telemedicine or telehealth communications; and (3) competence (including certification and skill levels) of oral interpretation and written translation providers and bilingual staff?

    (b) What are examples of effective and cost-efficient practices for providing language assistance services, including translation, oral interpretation, and taglines? What cost-benefit data are available on providing language assistance services?

    (c) What are the experiences of individuals seeking access to, or participating in, health programs and activities who have LEP, especially persons who speak less common non-English languages, including languages spoken or understood by American Indians or Alaska Natives?

    (d) What are the experiences of covered entities in providing language assistance services with respect to: (1) Costs of services, (2) cost management, budgeting and planning, (3) current state of language assistance services technology, (4) providing services for individuals who speak less common non-English languages, and (5) barriers covered entities may face based on their types or sizes?

    (e) What experiences have you had developing a language access plan? What are the benefits or burdens of developing such a plan?

    (f) What documents used in health programs and activities are particularly important to provide in the primary language of an individual with LEP and why? What factors should we consider in determining whether a document should be translated? Are there common health care forms or health-related documents that lend themselves to shared translations?

We unambiguously support the need to ensure access to health programs and activities for individuals who have limited English proficiency (LEP), and appreciate that this question
solicits information concerning the barriers and best practices experienced by that group.[55] Our answer below focuses not on individuals with LEP, but on the communication needs and experiences of PWD, which we believe strongly evoke many of the same discrimination and enforcement issues that are raised in Question 4 with respect to people with LEP. For example, individuals whose primary language is American Sign Language (ASL) use a manually communicated language
with a different sentence structure, grammar and syntax than English. The effective communication of healthcare concepts in ASL is best-served by an on-site qualified interpreter with training in medical terminology, and healthcare entities need to have
prior policies, procedures and a budget in place to meet this need.

Our response does not hew strictly to the structure of Question 4 since some of its sub-parts are specific to LEP non-discrimination laws. We do not, for example, address the “threshold” questions as PWD have a right to effective communication regardless of how many individuals in a given area have the same diagnosis or functional limitation. First, we provide some examples in the chart below[56] of traumatic healthcare experiences undergone by individuals who have disabilities that affect communication in spoken or written English (subsection (c)). Then there are a few examples of documented best practices for ASL interpretation and translation in the
healthcare context (subsection (a)). Finally we provide some thoughts on priority healthcare documents that must be translated (subsection (f)) for PWD.



account of communication discrimination in healthcare



I had a heart attack. I was in the clinic
when it happened. I had requested an interpreter, but they had not provided
one . . . There was no
interpreter that showed up there and that’s where I had the heart attack, so
I went straight to the emergency room from there. My father brought me to the
emergency room, but they didn’t know that I was deaf. I ended up having open-heart surgery,
but they didn’t know I was deaf. I was in the hospital all week and I didn’t
have an interpreter. At the end of the week an interpreter finally showed up,
the last day.



I went to the doctor with stomach pains
and I had to wait for an interpreter to show up to the emergency room and I
couldn’t communicate with the doctor or nurses. You’d think they would have
just had an interpreter there or gotten one as soon as possible, but I was in
agonizing pain. I couldn’t think through the pain to be able to write back
and forth. The waiting got to the point where I was vomiting. It was
impossible to even write to communicate back and forth. I’d see people coming
and going and looking at me like, what are we going to do with this guy, but
I’m just waiting for an interpreter. I’m just waiting for access to the
system. They’re trying to ask me about my pain and I can’t answer them
because I have no idea what they’re actually saying. It’s usually hours before I even am
able to have a conversation with the doctor or the nurse, to be able to tell
them what is wrong.



I had gotten up at 5:00 in the morning to
go to the hospital. I was supposed to have surgery. The interpreter arrived
and when I went into surgery the interpreter left and they were replaced by
another interpreter. My surgery kept getting pushed back and pushed back. I
told everyone at the hospital they needed to provide me another interpreter,
because the second interpreter had to go soon, and they looked at me and
assumed that I spoke Spanish, that I needed a Spanish-speaking interpreter
instead of a sign language interpreter. I didn’t understand this confusion.
I’m deaf; I’m not hearing. Why would I need a Spanish-speaking
interpreter? Finally, 12 hours
later, at like 5:00 in the evening, they found a replacement interpreter, but
the surgery had gotten pushed back 12 hours. In that time they still couldn’t
figure out if I needed a Spanish interpreter or a sign language interpreter.
The fact that they couldn’t figure out to provide me an ASL interpreter
instead of a Spanish interpreter, that’s what caused the delay. That’s what
pushed my surgery back 12 hours. After the surgery was completed, they still
brought in a notepad and pen to communicate with me in a written form of
communication, not with an interpreter

Please note: This is also an example of discrimination
on the dual basis of race and ethnicity, since stereotypes presumably based
on race/ethnic appearance interfered with the hospital’s capacity to meet
disability-related language needs.

Dentist and optometrist


At the dentist’s office it seems to be a
problem. They don’t have interpreters. We are required to write back and
forth and I don’t write English, the written language very well. I’m Arabic,
so that’s my language, my first language, so it’s kind of hard for the
communication at the dentist’s office. I do my best at the front desk with
the secretary and then I’ll go in to see the dentist and kind of just gesture
and show him what’s giving me pain, but they do not have interpreters there.

I need to go to an optometrist to have an
eye test performed, but I don’t have an interpreter. I’ve been asking them.
I’ve been trying to write back and forth, but it seems their habit is to just
write back and forth when they have deaf customers.

Please note: This
example also illustrates the needs of both individuals who are Deaf or
hard-of-hearing (HOH) but literate in a non-English language, as well as the
similar situation of individuals who are Deaf and notliterate (in any language). They both encounter the common
assumption that hastily written English notes are an adequate compensation
for the failure to provide qualified on-site interpreters/translators.

Doctor’s office


I had another primary doctor; it was my
mother’s family practitioner. With that doctor, we really struggled to communicate.
I would always have to go with my mother to facilitate communication.
Sometimes my mother couldn’t go with me, so I was stuck by myself, having a
difficult time trying to communicate with the doctor. Writing back and forth
didn’t really work for me.

Doctor’s office


We’d show up for our appointments again
and again, or we’d postpone them again and again, to try and call for an
interpreter and there would still be no interpreter provided. I had a very
serious problem, a urinary problem. That’s a sensitive issue and I had to sit
there and wait for hours to get somebody to come. I was in pain the whole

Doctor’s office


I tried to get an interpreter for an
appointment. My sister came to help me and we were struggling to communicate.
She was confused, the doctor was confused and communication was flying all
over the place, but nothing was making sense. Once in a while we could pick
out words and concepts from each other, but I eventually was frustrated. Then
we realized that there were mistakes being made and miscommunications
happening. I was going in
because there was fluid buildup in my ear. When I tried to meet with the doctor,
the doctor got angry with me and was screaming at me. They thought I was
mentally ill. They thought that I had a developmental disability, that I had
vision issues, and the problem was in my ear. When they finally got me on the
examination table and started giving me the exam, I had to again struggle to
get their attention, to get them to listen to me. I was so frustrated and
angry the whole time. We tried written forms of communication. I was in so
much pain I thought I was going to die. I didn’t know if they were proposing
surgery. There was so much going on and I couldn’t make sense of it. That
experience, for me, was absolutely terrible. I never want to do that again. I
felt like I was shunned because I was deaf.



I’ve had an experience where I’ve arrived
at a hospital and they’ve provided an interpreter via VRI and I kept getting distracted. I had the interpreter on the
screen there and often the doctors would not look at me; they’d look at the
screen. I feel like even where they position the screen in the room,
depending on the appointment I’m having, to be able to see the screen is
difficult. Also, the way I was
positioned on the table did not allow me to see the screen, so I wasn’t able
to utilize the video relay for remote interpreting because I couldn’t see the
screen and they couldn’t position it in a way that would allow me to.

Please note: This
example illustrates how easily people who are Deaf/HOH will be cut out of the
benefits of telemedicine, telehealth, and any kind of remote health service
unless there are clear standards concerning how systems are set up, and
training for providers who must use the systems. [57]

Doctor’s office


The major problem I have when I go to an
office is the privacy issue. They
give me a stack of papers and say okay, take this home and have someone help
you with it. I say I don’t have anyone to help me with this, so then they’ll
say okay, we’ll have someone help you with this, so I’m sitting in the
waiting room with twenty other people, and they’re asking me questions like
have you ever had venereal disease.
There are like twenty other people, there’s like no confidentiality,
and I say no, I don’t want to answer these questions. 



I was visiting my grandmother in the
hospital when she had pneumonia. I go up there and I say can you direct me to
the room of Mrs.________, I’m her grandson. So they sent a security guard
with a wheelchair. I said, Sir, with all due respect, I can just take your
arm, thank you.

Doctor’s office


Since 2004, I’ve only been weighed
twice, one time in the last year, and then one time before that. It’s like I
don’t know if they’re scared I’m going to trip over it or what. I tell them I can see pretty good to
get on it.

Doctor’s office

Cerebral Palsy/Wheelchair User

My experience with a lot of people in the
medical profession is I freak them out as soon as I roll in the door because
here I am a grown woman with cerebral palsy with a speech impairment and they
seem to look at me and think, "Oh, why isn’t this woman in an
institution?" You know, or "Why is nobody with her?" I used to
go alone to my appointments but now that I’m older and I don’t have the
energy, um, to deal with all their misperceptions

Doctor’s office

Cerebral Palsy/Wheelchair User
(speech impairment)

Here’s the letter that accompanied the lab
results that went to my doctor from the specialist of endocrinology and
metabolism. Okay.

"We saw this unfortunate 57 year old
woman in our office. My impression is she is far more intelligent than she


Cerebral Palsy/Wheelchair User
(speech impairment)

I needed to go to x-ray and stuff and have
other tests done but in the midst of being transferred from the bed to the
gurney — it was a two person lift but nobody would listen to me about how
you have to hold on to my legs because my legs are very sensitive and if you
pull on them a certain way without talking to me and letting me tell you you
can really do some damage some bodily harm. So that being said they came in
just pulled back the covers and started lifting and I was like no way you
can’t grab me like that.

and when they went up to lift me you
heard this loud pop in my knee. It’s like my knee went one way and the rest of
my body spread over onto the gurney and they were just, they kept trying to
pull the rest of me onto the gurney and I was in such excruciating pain that
again I’m not a cryer usually but all I could do was cry. I felt so like I was being treated
less than a human being.


Developmental Disabilities/Seizure Disorder

Charlie is mismedicated three times, not
on any other drugs but on his own medications. As the — as the nursing staff
is about to give Charlie his drugs, my staff looks and says, "Wait a
minute, that’s not right." the staff was wholly unprepared to deal with
a severely disabled young man. They were not used to having a young man with
seizures. They were not used to having someone who could not himself
articulate what his issues were. they allowed themselves to do something
that was absolutely unprofessional and unethical — to mismedicate a patient
more than once. Fortunately, if my staff had not been there, you cannot
imagine what would have happened if Charlie had not gotten enough of or too
much of the multitude of anti-convulsant drugs and behavior meds that he was
on. I immediately pulled him from that hospital.

One of the best practices that we have encountered for ASL translation is the Metropolitan Hospital Consortium, established in November 2005 to ensure emergency ASL interpreter
services for the 26 member health facilities located in Minneapolis, Minnesota.[58] The Consortium has an operation contract under which ASL interpreters, who must meet certain qualification standards, are listed on a reserved 24/7 on-call schedule and can respond immediately if a need arises in a member facility. The Consortium provides for 3 shifts every 24 hours, with 3 translators
available per shift. A translator is able to arrive within 1 hour 95% of the time, and is guaranteed to arrive within 2 hours. In 2008, the Consortium reported monthly operating costs of approximately $22,500, and each of the 26 member hospitals pays a $433/month “subscription fee,” with the rest of the costs divided according to actual usage by member hospitals in a given month.

This model of establishing a common pool of translators that will be available to more than one healthcare delivery entity is also highly appropriate in the managed care context, where an MCO’s greater resources and administrative capacity can help ensure that
interpreters and alternative formats for written materials are available at smaller clinics and provider offices which may not commonly recognize or implement their own obligations to provide effective communication. The MCO’s engagement with such a model
necessarily includes telling its network providers that they cannot simply turn away Deaf/HOH individuals, that they must provide effective communication, and how to schedule use of the interpreter service or obtain alternative formats. Use of a common interpreter/translation pool should be available to MCO members as part of their membership, but we would also highly recommend that interpretation and translation be made available, possibly at a reasonable fee, to providers within the MCO network when they see patients who are notmembers. This could be an incentive for providers to join the network.

The Deaf and Hard-of-Hearing Program at Advocate Illinois Masonic Medical Center in Chicago has been operating for almost 30 years and specializes in providing mental health
services and prevention education to Deaf and HOH persons.[59] The program combines telepsychiatry services and interactive videoconferencing to enable Deaf patients in geographically dispersed locations to have access to mental health services. In light of the fact that many Deaf persons are not fluent in written English, the program has also developed a library of ASL pamphlets, featuring Deaf actors who present signed narration, vignettes, and graphics, that are available in both video and streaming video formats. The health education pamphlets feature common preventive topics such as HIV/AIDS, sexually transmitted diseases, breast health, diabetes, smoking cessation, and depression management. Interactive screenings for depression, anxiety, and heath attack risk are also available.

In the area of wellness and prevention, the Lighthouse for the Blind and Visually Impaired in San Francisco operates a Vision Loss Resource Center (VLRC) that offers an adaptive
technology and health seminar.[60] VLRC offers participants an audio transcript, and information handouts on such adaptive equipment as accessible non-visual tools for glucose monitoring, weight management, healthy food
preparation, and exercise equipment. The technology to include people who are blind and visually impaired has existed for decades, and electronic formats such as email and accessible websites and documents make it even easier to communicate effectively. Nonetheless, many healthcare providers and practitioners ignore the general healthcare needs of blind and visually impaired people, assume that the practice cannot afford expenses incurred to provide alternative formats, and know next to nothing about adaptive equipment.

In terms of primary documents, the health education pamphlet topics mentioned in the prior
paragraphs are all good candidates for prior translation. Common outpatient healthcare
examinations and procedures need to be available in ASL and alternative formats, including what is needed for prior preparation and after-procedure care. Medical and legal
considerations should be among the criteria that should be used to decide whether a particular healthcare document needs to be translated. Some standards could include: (1) information that a consumer needs to adequately prepare before and take care after a medical procedure, treatment or drug; (2) information that explains why common procedures are needed and the risks and benefits of undergoing or not undergoing a procedure, and (3) general and individualized notices and information that have consequences for the scope
and length of a patient’s coverage and resulting out-of-pocket consequences for a patient. Much of this information, as well as common treatment and drug side effect information, can be very complex, and it cannot be assumed that Deaf persons in particular are able to read and comprehend this information in written English.

It also cannot be assumed that blind or low-vision persons have someone available to read healthcare information to them, or that people with developmental disabilities or speech
impairments have limited mental capacity to independently understand healthcare
information. Important best practices include making written information available in a range of alternative formats such as Braille, large font print and electronic discs,
including information that is translated into other languages, and communicating directly with an individual with a disability (or his or her chosen representative) to ask for his or her preferred communication methods. The public must also be clearly given notice that PWD have a right to effective communication, and where a patient or family member of a minor has an evident disability or chooses to disclose a disability that implicates a need for a reasonable accommodation concerning effective communication, staff must be trained to proactively offer a range of appropriate accommodations. The inclusion of a tagline in a brochure or putting up a poster on the wall will only be helpful to those blind or
visually impaired individuals who have a sighted person to assist them.

  1. Title IX, which is referenced in Section 1557, prohibits sex
    discrimination in federally assisted education programs and activities,
    with certain exceptions. Section 1557 prohibits sex discrimination in
    health programs and activities of covered entities. What unique issues,
    burdens, or barriers for individuals or covered entities should we
    consider and address in developing a regulation that applies a prohibition
    of sex discrimination in the context of health programs and activities?
    What exceptions, if any, should apply in the context of sex discrimination
    in health programs and activities? What are the implications and
    considerations for individuals and covered entities with respect to health
    programs and activities that serve individuals of only one sex? What other
    issues should be considered in this area?

We address the question of the unique issues, burdens, and barriers encountered by women with disabilities in seeking quality health care.

“Disability and gender are predictive of lack of access to health care.”[61]

Regardless of disability type, women with disabilities are provided poorer health care in the area of cervical and breast cancer screenings and reproductive health generally.[62]

  • Women with mobility disabilities rarely get weighed and are often examined while seated in their wheelchairs because examination tables are not accessible. A study of women veterans with spinal cord injury found that they were less likely to receive recommended mammograms and Pap smears than women veterans with no disabilities.[63]
  • Women with disabilities, particularly older women and those with multiple disabilities, are less likely to receive a physician recommendation for screening mammography.[64]
  • The absence of height-adjustable examination tables and the common use of mammography equipment designed only for women in a standing position pose serious barriers for women with physical disabilities who seek breast and cervical cancer screening.[65]
  • Women who are deaf or hard of hearing have difficulty finding reproductive health care options that provide sign language interpreters and captioned audio-visual information, and women who are blind or have low vision have difficulty obtaining information in Braille or large print or in non-print formats, resulting in inadequate communication with medical personnel.
  • Women with intellectual and cognitive disabilities do not receive explanations of medical information in language they can understand, because medical staff are not trained in effective communication techniques and extra time is not provided. A study of working-age women with cognitive disabilities showed that they had significantly lower rates of receiving cervical cancer and breast cancer screenings.[66] A study of African-American women with intellectual disabilities showed striking disparities in receipt of mammography screenings.[67]
  • Women with severe mental illness are far less likely to receive mammograms, with women with schizophrenia or severe depression being the least likely to be screened.[68]
  • When verbal information is provided to women who are blind or have low vision and to women who need additional explanations, that information is often conveyed in crowded waiting rooms at the expense of patient privacy and dignity.
  • In the area of reproductive health care, women with all types of disabilities encounter some providers who assume they are sexually inactive.[69] Such false assumptions mean that those women are not examined for sexually transmitted diseases, are not provided comprehensive data on contraception alternatives and family planning, and are not educated on protecting their sexual and reproductive health.
  • Despite the wish of many women with disabilities to discuss prevention, health promotion, and wellness, many primary care providers concentrate solely on underlying disabling conditions or make unwarranted assumptions about quality of life to the exclusion of preventive health measures.[70]

All of these barriers are compounded by the natural reluctance of women who encounter them to avoid such situations in the future, thus resulting in poor adherence to regularly scheduled screenings and exacerbating their lack of access to medical screening and treatment in the first place.[71] And late or no cancer screenings result in diagnosis at later stages and higher mortality rates compared to women without disabilities.[72]

In light of the U.S. Access Board’s new standards for accessible weight scales, examination tables, and mammography equipment, we recommend that any regulation designed to enforce Section 1557 mandate that medical practitioners provide access to such tables,
scales, and equipment to women with disabilities. To make this recommendation meaningful,
we further request a requirement that health plans that advertise and sell products through the state Marketplaces not be considered qualified unless they can demonstrate that such access can be provided.

  1. The Department has been engaged in an unprecedented effort to
    expand access to information technology to improve health care and health
    coverage. As we consider Section 1557’s requirement for nondiscrimination
    in health programs and activities, what are the benefits and barriers
    encountered by people with disabilities in accessing electronic and
    information technology in health programs and activities? What are
    examples of innovative or effective and efficient methods of making
    electronic and information technology accessible? What specific standards,
    if any, should the Department consider applying as it considers access to
    electronic and information technology in these programs? What, if any,
    burden or barriers would be encountered by covered entities in
    implementing accessible electronic and information technology in areas
    such as web-based health coverage applications, electronic health records,
    pharmacy kiosks, and others? If specific accessibility standards were to
    be applied, should there be a phased-in implementation schedule, and if
    so, please describe it.

Benefits and Barriers for PWD

The benefits of electronic healthcare and information technology (HIT) for PWD are the same as those expected for the general public. That is, uniform HIT will greatly improve the capacity of care coordination across multiple providers and services, while also preserving the core principles of patient direction and patient centeredness that are vital to the independent living movement and disability communities. HIT is a key factor
in improving the quality of care provided and in particular, tracking quality measures, some of which are crucial to the health of PWD and necessary to track health disparities. It can give consumers a window into their own health and treatment, and enable patients to interact with providers more efficiently, provide feedback on care, and correct their
own records. HIT also offers the potential for gathering granular information about functional limitations, mandating health record inclusion of a patient’s accommodation needs, requiring a real-time recording of when/how accommodations were provided, and the
potential for further analysis about the effectiveness of particular treatments as they interact with specific functional limitations and chronic conditions. Finally, HIT offers
providers with disabilities the opportunity to participate as independently as possible within a care team since other provider and treatment notes will be entered and maintained electronically. Clearly all these opportunities are lost if HIT is inaccessible or only partially accessible to people with various disabilities who use screen readers and other software programs and hardware to access electronic documents.

HIT offers PWD a unique and, given the pace of technological development, ephemeral opportunity to have the same access to health information and input that is available to every other health care consumer. For example, Health Affairs recently devoted an entire issue to “The New Era of Patient Engagement.”[73] Many authors, including the HHS Assistant Secretary for Health quoted Leonard Kish’s profound statement: “Patient engagement is the blockbuster drug of the 21 st century.”[74] In other words, patient engagement is patient-centered care on steroids. Patient engagement has been shown to improve health outcomes, lower costs, lead to fewer hospital readmissions, and improve patient care.[75] Engaged patients are more likely to seek
preventative care, and engage in healthy behaviors such as eating healthy and
regular exercise.[76] Engaged patients with chronic conditions are more likely to adhere to treatment regimens.[77] Patient engagement relies on, among other things, patients and providers sharing information. The evidence-based OpenNotes program [78] found that merely by having shared access to office visit notes, patients reported feeling more in control of their care, better understanding of their health and conditions, improved recall of their care plans, and a greater likelihood of taking their medications as prescribed.[79] As OpenNotes use spreads to healthcare facilities nationwide and becomes the standard of care among elite hospitals and providers, PWD must be able to benefit from having access to the
outcomes of their individual office visits in the same manner as people without disabilities. PWD must have equal access to HIT so they can benefit, as equally as people without disabilities, from becoming and being engaged patients.

Another example is found in the Blue Button program, a government–endorsed major
step forward to promote patient engagement through the use of HIT, but there is little or no information on whether the program is available, accessible, and useable, by people with various functional impairments. When the Office of Consumer eHealth announces a program where a “literal button” will appear “on many websites that lets consumers get their health information online,”[80] the disability community and advocates are left to wonder whether all PWD will have access to the program’s benefits. For example, is the visual button visible to, and functional for, blind and low-vision individuals who use screen-reading software? Can the button be “pushed” by individuals with mobility impairments who use both software programs and
specific hardware to interact with their computer? Will any instructional or illustrative
videos accompanying the device be close-captioned for those who are Deaf or hearing impaired? How much time are individuals given to interface with the program, and is there any online security function, such as a CAPTCHA, that requires consumers to have functional above-average vision and/or hearing? PWD must have equal access to these
programs or the discriminatory barriers that they already face in the current landscape of health care will be compounded in future.

There is also a growing movement towards shared decision-making between patient and
providers. Many shared decision-making tools are being developed for online use and as phone applications (apps). Apps are also being created to perform such common health care functions as keeping track of blood pressure, reminding people to take their medications
on time, tracking fitness routines and sleep patterns, and so forth. Information will be provided to consumers through electronic means. In 2012, the Office of the National Coordinator for Health Information Technology announced a new “Investing in Innovations Mobile App Challenge”[81] that sought new ideas for helping PWD interact with their health records. The winner would “receive $60,000 and an
opportunity to demo the solution at a future, prominent conference!”[82] We acknowledge that this kind of encouragement of public and private innovation can spark new ideas, but it also falls tremendously short of the kind of systemic standard-setting and monitoring needed to ensure that federal and state governments are not spending billions of dollars to build a discriminatory HIT system that will be practically inaccessible to PWD for years to come. Some providers already expect health care consumers to go to their office websites before an in-person visit and
download or fill out online forms. Such an arrangement can actually meet the accessibility needs of some PWD who use computers, but only if the website is fully accessible, and only if the required forms can be filled out and returned online. For PWD who do not have computer access, there must be a feasible alternative that allows the individual to
independently fill out forms and managed their health affairs to the greatest extent desired and appropriate.

Specific Standards, Associated Burdens, and Implementation Timeline

Any HIT records or plans must be displayed to individual consumers and medical professionals in non-medical or plain-meaning language and have fully accessible and
consumer-friendly interfaces. Specifically, individual patients and authorized providers with disabilities who use screen reading software, speech recognition software, and other technological interfaces must be able to use those devices to read, correct and enter information on the record. Health apps must build in screen reading capacity and other technology to make them accessible. Required HIT information must include optional granular requests for information about a consumer’s specific functional limitation and the corresponding reasonable accommodations (e.g., large font print, height adjustable examination equipment or lift, extended appointment time, ASL interpreter) needed for effective healthcare. This latter requirement would save patients literally hundreds of hours of repeatedly requesting the same accommodations for every single appointment, even at the same office from the same provider.

HIT Meaningful Use Standards (MUS) must incorporate a requirement to meet existing standards of accessibility. The MUS already require significant changes in the way health
care providers do business in terms of HIT. It should be straightforward to adopt electronic accessibility standards into meaningful use standards. There are several standards available or forthcoming that should be incorporated into MUS to ensure HIT access for PWD. Section 508 of the Rehabilitation Act of 1973[83] and its forthcoming 508 regulations apply to all technology purchased and used in federally conducted programs and activities including those using, managing or directing HIT. The World Wide Web Consortium (W3C)[84] and the Web Content Accessibility Guidelines (WCAG 2.0)[85] establish standards relating to accessibility for websites and electronic communication. WCAG 2.0 are voluntary standards, but the critical importance of HIT accessibility and usability justifies HHS OCR’s adoption of WCAG 2.0 as a non-discrimination mandate for federally funded HIT systems. There are also relevant state regulations, such as California’s incorporation of Section 508 for state
entities through the following:

In order to improve accessibility of existing technology, and therefore increase the successful employment of individuals with disabilities, particularly blind and visually
impaired and deaf and hard-of-hearing persons, state governmental entities, in developing, procuring, maintaining, or using electronic or information technology, either indirectly or through the use of state funds by other entities, shall comply with the accessibility requirements of Section 508 of the Rehabilitation Act of 1973, as amended (29 U.S.C. Sec. 794d), and regulations implementing that act . . .”[86]

The burden on covered entities is analogous to physical construction. It is much less expensive to make sure a building is accessible in the first place, than to raze it or retrofit it once an inaccessible building is erected. Costs are minimal if accessibility is built into HIT from the origin of those electronic applications, or if the new ACA mandate for electronic systems compatibility across healthcare entities and organizations already demands the substantial re-engineering of existing systems. The incorporation of accessibility and usability requirements within the final meaningful use standards makes sense and can lower costs over the mid- and long term. Expenses become greater and
accessibility requirements more time-consuming as developed systems must be “retrofitted” for accessibility. There is the additional cost to PWD and the healthcare system of PWD
being unable to reap the benefits of HIT the longer it remains inaccessible. There is tremendous ferment right now in HIT prompted by different ACA provisions: the HIT mandate, the requirement for state exchange marketplaces to have a “single, streamlined application” in common with Medicaid, and many states which choose to deliver Medicaid services through managed care organizations thereby requiring state and MCO data systems to “speak” with one another. HIT systems in private and public entities are undergoing substantial changes right now. HIT accessibility for people with various disabilities must be understood and addressed as a fundamental requirement right now.

The latter point speaks against a “phased-in” implementation schedule. Any newly developed HIT since the passage of the ACA should already be accessible given the clarity of Section
508 and Section 1557, even if the latter has lacked specific regulations
concerning HIT until this point. If inaccessible HIT has been developed in this period, it has occurred with a kind of “deliberate indifference” towards relevant accessibility laws and the requirements of web access standards laws and should not be rewarded with any
kind of “phased-in” implementation. The physical inaccessibility of pharmacy or provider kiosks is also something that should be immediately obvious to any ADA Title III or II
entity. Unlike some of the rationales for inaccessibility that have historically been given by ADA Title III entities such as commercial retail and service establishments – “we don’t see any customers with disabilities so why do we have to be accessible” – it is very difficult for healthcare entities to claim that they do not think PWD will ever cross their door or website threshold so accessibility should not be required.

The ACA’s purpose is to provide coverage, lower costs, and improve the quality of care for everyone. To do this, PWD must be included from the ground up. If accessibility is not a
priority in a brand new and still developing HIT system, experience tells us that the inaccessible results will haunt PWD, and be problematic for systemic efficiency, for years to come. Despite this, in our collective experience no government agency, large or small healthcare provider, or technological entity has ever stepped forward and volunteered to follow best practices with regard to HIT accessibility. In California, the Covered California exchange entity claims that it has the capacity to provide applications,
correspondence, and notices in alternative formats, yet consistently over the months leading up to the development of both its online and paper applications, has refused to include a question that would ask applicants beforehand what alternative format they need for effective communication (examples could include Braille, large font, electronic disc, ASL DVD, and so forth).[87] The exchange application rightly asks applicants for their preferred written language, and their preferred spoken
language, but said they would not include the effective communication question because “they did not have the [technical] functionality to include this question.” OCR’s clear inclusion of HIT requirements under Section 1557 must ensure that accessibility needs
establish the agenda for technology, and not the other way around.

HIT, Data Collection, and Disability Health Disparities

The costs of excluding PWD from access to HIT will have a profound effect on their health, increasing both the health disparities faced by PWD and overall health care costs. According to Healthy People 2020, “[i]f a health outcome is seen in a greater or lesser extent between populations, here is disparity.”[88] Healthy People 2020 and the ACA acknowledge that PWD are a population that faces heath disparities. Data Collection is one of the ACA provisions designed to support efforts to decrease health disparities. The data collection provisions of ACA are symbiotically tied to HIT. HIT is a powerful tool to collect data that will be used to measure health disparities. If HIT does not include access for PWD, health disparities experienced by PWD, both from common factors that impact PWD and other minority sub-populations as well as from barriers that are unique to disability, cannot be adequately documented. Without evidence of disability disparities, quality measures cannot be tailored to ensure that providers and healthcare delivery systems work over time to eliminate discrimination and
barriers to care. HIT must first identify PWD, and then qualitatively and quantitatively recognize healthcare disparities affecting this population as effectively as HIT identifies disparities involving racial, ethnic, gender, or other minority characteristics. This is also the only way to begin to address how people with dual or intersecting personal characteristics can experience multiple levels of disparities. PWD and disability advocates, providers, and researchers should have appropriate access to this granular information, while also protecting the individual’s right to privacy of healthcare and personally identifying information.

The recruitment and development of healthcare providers from within a population that is subject to
health disparities is one key strategy for reducing health disparities. Such
providers bring an inherent understanding of healthcare barriers that enables
them to empathize effectively with minority patients, and can advocate for
greater cultural competence among their peers. However, if the underlying HIT that
supports the U.S. healthcare system is inaccessible to providers with
disabilities, this key recruitment key strategy is rendered meaningless to the
disability community. For example,
a mental health professional with vision impairments has encountered numerous
limitations at work because the large clinic where she works within an integrated
care team model uses a HIT record system that is incompatible with screen
readers. The employer provided a
human reader/data recorder, but that limited the professional in her scheduling
of appointments, her time (the human reader could be on leave or sick), and her
exercise of professional judgment (the professional was not free to linger over
certain notes and look up related questions when reviewing patient notes before
an appointment).[89]
These unnecessary constraints are senseless in an era of technology. From the provider’s perspective, HIT has
replaced an old system of difficult-to-communicate, hand-scribbled pages with
an electronic data system that remains equally inaccessible. HHS OCR’s development and enforcement of
accessibility standards under Section 1557 for HIT benefits consumers and
employees with disabilities. Clear
standards will also provide HIT manufacturers and innovators with systemic
motivation to develop HIT systems that will enable health care providers,
hospitals, clinics, and MCOs to come into compliance and offer accessible HIT
to consumers and providers with disabilities.

Compliance and Enforcement Approaches

  1. Section 1557 incorporates the enforcement mechanisms of Title VI,
    Title IX, Section 504 and the Age Act. These civil rights laws may be
    enforced in different ways. Title VI, Title IX, and Section 504 have one
    set of established administrative procedures for investigation of entities
    that receive Federal financial assistance from the Department. The Age Act
    has a separate administrative procedure that is similar, but requires
    mediation before an investigation. There is also a separate administrative
    procedure under Section 504 that applies to programs conducted by the
    Department. Under all these laws, parties also may file private litigation
    in Federal court, subject to some restrictions.

    (a) How effective have these different processes been in
    addressing discrimination? What are ways in which we could strengthen these
    enforcement processes?

    (b)The regulations that implement Section 504, Title IX,
    and the Age Act also require that covered entities conduct a self-evaluation of
    their compliance with the regulation. What experience, if any, do you have with
    self-evaluations? What are the benefits and burdens of conducting them?

    (c)What lessons or experiences may be gleaned from
    complaint and grievance procedures already in place at many hospitals, clinics,
    and other covered entities?

Compliance Procedures

In practice and theory, the
compliance procedures under federal civil rights laws are primarily complaint
driven. Individuals can file an
administrative complaint with HHS-OCR as the federal agency designated under
the Americans with Disabilities Act (ADA) to investigate complaints of
discrimination on the basis of disability by state and local government health
and social service agencies.
HHS-OCR is also the agency that is responsible for enforcing disability
non-discrimination with regard to programs, services and activities that
receive federal financial assistance, and programs and activities conducted by
HHS itself. Like all public
interest civil rights laws, Section 504 includes certain structural incentives
to encourage members of the public to act as “private attorneys-general”: the private right of action to seek compensatory/punitive
damages and injunctive relief is not subject to prior administrative
exhaustion,[90] and fee-shifting enables individuals who win their lawsuit to also recover their attorney fees for bringing the action.[91]

Nonetheless, these attempts
to help individuals participate in the enforcement of disability
non-discrimination laws in a healthcare context are not enough to overcome
myriad factors that dissuade PWD from initiating a complaint or lawsuit. These disincentives include:[92]

  • As current patients PWD are in an extremely vulnerable position of
    needing to maintain an ongoing relationship with a healthcare provider or
    providers, some of whom may be rare specialists.
  • At the conclusion of a course of treatment or health event, a
    potential plaintiff may lack the standing to request injunctive relief
    against discriminatory providers or entities because the plaintiff is
    unlikely to ever require or seek further medical treatment from the
    specific defendants.
  • PWD are frequently in the midst of a health crisis when
    discrimination occurs and, as our first-hand accounts from Questions 1 and
    4 illustrate, are unable to assert their right to, or even request, a
    reasonable accommodation or policy modification.
  • Many people with functional limitations and disabilities do not
    identify with the disability community and know virtually nothing about
    disability rights. After years
    of sub-standard examination facilities, equipment and practices, those who
    have chronic conditions may come to accept that inferior care is
    inevitable, unavoidable and their own fault for not being “normal.” Those with newly-acquired
    disabilities, particularly those who are aging, can similarly assume
    responsibility for inaccessibility, blaming themselves for no longer being
    able to independently get on an examination table, hear or follow the
    provider’s questions and instructions, or read the small print on a pill
  • Anyone undergoing medical treatment will already be taxing their
    internal and financial resources, as well as their personal support
    networks. Private litigation
    is time consuming and demands personal attention and possible financial
    outlays, even if those are potentially recoverable at the conclusion of
    litigation years down the road.
  • The sheer complexity of the American healthcare system makes it
    difficult for individual cases, and even class action lawsuits, to
    initiate sustainable systemic impact.
    Numerous and dissimilar providers discriminate at the level of
    direct consumer interaction.
    Providers in turn contract with physician groups, clinics and
    hospitals, managed care organizations, and state and federal governments
    through Medicaid and Medicare.
    HHS-OCR or a federal court may find a provider, large hospital, or
    even an entire managed care organization in violation of Section 504, but
    similar entities are not made aware of the findings or may not recognize
    that there are broader implications beyond the particular disability or
    set of circumstances in question.

HHS-OCR and private lawsuits
have a critical role to play in Section 504 enforcement as provider networks
expand to include LTSS, newly created entities like the state and federal
Marketplaces begin to operate, and qualified health plans that offer products
through the marketplaces come into compliance with new state and federal
regulations. Enforcement cannot,
however, rely so heavily on “after the fact” individually-driven complaints or
lawsuits. The problems illustrated
in our prior answers show that there are too many players, a great lack of
general knowledge, and too much of the public interest at stake.

Our recommendations for
resolving these systemic problems and imbedding disability non-discrimination
within healthcare programs and activities include:

  • Involving the Health Resources and Services Administration (HRSA)
    in developing and mandating requirements on disability culture, meeting
    accessibility needs, and disability non-discrimination for professional
    provider education and ongoing training.
  • Incorporating HHS-OCR at the front end of when the Centers for
    Medicare & Medicaid Services contracts with state healthcare agencies
    and MCOs, to ensure that contracts and applicable standards include
    disability non-discrimination policies, practices and procedures, as well
    as monitoring measures and appropriate consequences for the failure to
    comply with non-discrimination obligations,
  • Incorporating surprise consumer visits to providers and other
    healthcare entities that receive federal financial assistance as a
    proactive integral component of ensuring accessibility, instead of an
    exclusive reliance on self-evaluation and complaint mechanisms.
  • Ensuring that disability-specific accessibility quality measures
    for clinical care and member services also include measures designed to
    check how healthcare entities inform consumers about their right to
    non-discrimination and meet those rights.
  • The separation of funding and technical assistance from state and
    federal disability rights enforcement is necessary, but at the same time
    there must be someparity of
    authority and resources between these separate elements.
  • CMS as an agency must formally and structurally recognize the
    importance of accessibility requirements for the delivery of equally
    effective healthcare to the populations served by Medicare and Medicaid,
    and strengthen its relationship with HHS-OCR and the federal Department of
    Justice (DOJ). DOJ has a
    recognized Olmsteadexpertise
    that is very relevant to healthcare programs and activities, for example,
    when CMS authorizes structural changes in how LTSS is delivered or
    develops standards for what will constitute an integrated setting for HCBS
  • Working to integrate, elevate and prioritize accessibility
    requirements within existing
    regulatory standards such as hospital accreditation and managed care regulations,
    thereby leveraging additional monitoring and implementation bodies in the
    effort to achieve accessible and equally effective healthcare.
  • Ensuring that Exchange Marketplaces and their consumers know of the
    existence of Section 504, ADA and ACA rights, as well as HHS-OCR’s
    jurisdiction over disability discrimination in all aspects of the Exchange
    marketplaces, such as eligibility, enrollment, web accessibility, and
    discrimination by QHPs.

The following recommendations are specifically linked to Olmstead
enforcement, and to the Olmstead information provided in our response to Question 3. While that section emphasized service delivery in Medicare and Medicaid, Section 1557’s expansive reach to QHPs means that HHS-OCR’s non-discrimination regulatory reach extends to many private insurers that choose to participate in the Exchange marketplaces.

  • Make Olmstead training a
    detailed, mandatory requirement of new integrated service delivery
    programs, especially as LTSS contracting and delivery networks are widely
    extended and the network of federal financial assistance grows.
  • Require MCOs to specifically determine the impact of a range of
    medically needed durable medical equipment (DME) options or other complex
    rehabilitation equipment purchases and repairs on a member’s capacity to live
    as independently as possible in the community, and prohibit MCOs from authorizing
    less expensive options that have a substantial negative impact on a member’s
    capacity to live in, work in, remain in, or return to the community.
  • Require any MCO that proposes raising member copayments and
    cost-shares, making substantial alterations in how HCBS are delivered, and
    cutting the availability or hours of categories of HCBS for members to
    study the impact of the proposal on the capacity of members with
    disabilities to remain independently in their communities, and make the
    study and stakeholder feedback publicly available.
  • Prohibit insurers from making coverage decisions that result in PWD
    being served needlessly in segregated settings. For example, failure to
    cover services essential for people with psychiatric disabilities to live
    in their own homes or in supportive housing would violate the
    non-discrimination provision if it results in individuals being served in
    segregated settings such as hospitals, nursing homes, or board and care
    homes and covering the services to support them in integrated settings
    would not be unduly expensive.[93]
  • Prohibit insurers from setting reimbursement rates for coverage in
    a way that results in individuals with disabilities being served
    needlessly in segregated settings. For example, states cannot set
    reimbursement rates for services (including medications) in segregated
    settings (such as hospitals) higher than rates for similar services in integrated
  • Likewise, OCR should prohibit insurers from designing a particular
    benefit – such as personal care services – so that it is
    offered in greater amounts to individuals in segregated settings.

Experience with Self-evaluation

As disability rights organizations, our experience with ADA self-evaluation by the counties and monitoring by the states is not encouraging. The requirement for self-evaluation is either ignored, or if it is carried out it is implemented in a mechanistic fashion which fails to understand that the failure to provide accessibility and reasonable accommodations and policy modifications deprives PWD of critical
services and their civil rights. The situation is exacerbated by states placing a low priority on completed self-evaluations, and lacking the resources and/or the will to sufficiently monitor self-evaluations, or enforce the remedial action plans that should be
produced as a consequence of poor self-evaluations.

On July 13, 2012 DREDF
submitted an extensively documented HHS-OCR complaint (available at: https://dredf.org/access-to-public-benefits/HHS-OCR-COMPLAINT-7-13-12-REDACTED.pdf ) concerning county adherence to non-discrimination
requirements in the administration of welfare and healthcare eligibility and
enrollment functions. While the
complaint was accepted for investigation, it has been very difficult to know
how the investigation is progressing or whether and when it might bring
improvements in California’s state mandated county self-evaluation
procedures. Since the state is
undergoing current, imminent and large-scale systemic changes with regard to Medicaid
eligibility, enrollment and service delivery, it would be an ideal time to
clarify and reinforce how enrollment and service delivery entities are
responsible for ADA compliance and self-evaluation, and adherence to Section
504. Instead, there is little
evidence that the self-evaluation tool is taken seriously by the state or the
entities that are required to undergo self-evaluation.

Ultimately, self-evaluation
is only as good as the willingness and capacity of the supervising entity to
closely monitor the self-evaluation process, implement significant corrective
actions, and enforce follow-through. CMS’s capacity to engage with entities that must undergo self-evaluation
and the entities responsible for monitoring self-evaluation should be strengthened
under Section 1557, but problems with self-evaluation will remain. Disability non-discrimination standards
involve technical and precise physical requirements, as well as the flexibility
to engage with PWD in the determination of reasonable accommodation preferences
and needs. Even when dealing solely
with clearer physical accessibility requirements, provider entities
overestimate their own accessibility and fail to recognize or remember barriers
in their own environment.[94] Unless employees are strictly and consistently trained over time to keep track of their responses to reasonable
accommodation needs and requests, there will be an even greater tendency to
overlook programmatic accommodation failures. Self-evaluation, whether conducted by
providers, counties, or MCOs, will always tend to exaggerate compliance and
remedial efforts and minimize problems. There is clearly an unresolved level of conflict if the person(s) in charge of the evaluation are employed by the same entity that is being
evaluated, and potentially will suffer consequences if the evaluation is not positive.

Experiences and Lessons

In general, grievance and
complaint procedures put in place within healthcare entities do not distinguish
between substantive healthcare delivery failures such as denials of treatment
or malpractice-related complaints, and civil rights complaints involving
discrimination. While this is not
necessarily an inherent problem, it can become problematic in a number of ways.

First, staff involved in
receiving and evaluating complaints may simply have no idea how civil rights
apply, and this is particularly true of disability civil rights. There is a far greater ambient societal
awareness of, for example, racial and ethnic discrimination, than disability
discrimination. Staff may not
understand that a complaint can be fully justified and merit investigation regardlessof whether a healthcare
employee had bad intentions or malice.
If a needed reasonable accommodation such as lift assistance or
assistance with filling out forms was refused because an employee was ignorant,
busy, or preoccupied, it remains a denial of a legal rights and a potential
civil rights violation. Meritorious
complaints can therefore be prematurely dismissed by a healthcare entity, or treated
purely and lightly as a “customer service” issue.

Second, the association with
medical negligence can lead healthcare entities to an automatic mechanistic and
damage control response. It is true
that the failure to accommodate can lead to consequences that include delayed
diagnoses and other results raising malpractice implications, but that does not
alter the need for the entity to resolve its failure to recognize the
non-discrimination rights of people with various disabilities. An individual with a disability who
cannot get a hospital room with an accessible bathroom, or whose managed care
plan denies them needed HCBS and cannot therefore leave their home or work
productively needs immediate assistance without receiving form letters in the
mail or being required to sign malpractice waivers

Thirdly, a number of
healthcare entities choose to impose arbitration requirements in their
insurance or healthcare contracts with individual members. These arbitration clauses generally
require that complaints against the entity be resolved through third party
arbitration, and typically severely limit the complainant’s recourse to a
private lawsuit. We strongly submit
that such arbitration clauses have no place in a civil rights context. PWD who suffer discrimination must have their recourse to administrative
complaints forums such as HHS-OCR and
their right to bring an individual lawsuit fully preserved, regardless of a
healthcare entity’s desire to impose limiting contractual language. As shown above, civil rights litigants
act not only on their own behalf, but on the behalf of the public interest in
fighting discrimination in such important institutions as healthcare. It is also highly unlikely that the
arbitrators who act in this arena, usually chosen by the healthcare entity,
will have the familiarity with disability civil rights laws and accessibility
obligations that would be needed to come to a fair resolution of a disability
access matter.

  1. Are there any other issues important to the implementation of
    Section 1557 that we should consider? Please be as specific as possible.

One key issue that is
implicitly raised throughout these questions is how Section 1557 interacts with
HHS’s authority to regulate and establish standards for various programs and
activities, whether that authority is newly granted or modified by the
ACA. For example, HHS has already enacted important regulations on Essential Health Benefits (EHB) and established requirements for Qualified Health Plans (QHPs) that offer products through the Exchange Marketplaces. Similarly, the Centers for Medicare & Medicaid Services (CMS) within HHS has established numerous guidelines relating to development and implementation of the dual Medicare and Medicaid eligible integration projects, and have finalized or are finalizing “three-way contracts” with states and
managed care organizations (MCOs) concerning the operationalization of the
“duals integration projects.” Many
of these existing regulations and standards include references to non-discrimination
and some establish accessibility standards.

While we welcome the
agency’s clear incorporation of non-discrimination principles within specific
ACA regulations, such references cannot establish parameters for Section 1557’s
broad mandate to enforce non-discrimination in any program or activity
receiving federal financial assistance, as expansively defined under the
ACA. In the same way, HHS OCR’s
preexisting authority to enforce ADA and Section 504 in federally funded and
federally conducted healthcare programs and activities is in no way limited to
specific or general references to non-discrimination in, for example, the
Medicaid or Medicare acts.[95] We first recommend that HHS-OCR
explicitly clarify this point for all entities that receive federal financial
assistance, and especially those newly created under the ACA, such as the
exchange marketplaces, as well as the QHPs participating in the
marketplace. Such newly created
entities are most likely to be unfamiliar with HHS-OCR’s authority and
responsibility for monitoring and enforcing non-discrimination.

The failure to recognize
overarching non-discrimination laws, and especially disability civil rights and
accessibility obligations, is a longstanding problem even among
well-established healthcare entities that are familiar only with their
obligations under directly controlling healthcare regulations. For example, hospitals tend to be wholly
preoccupied with meeting an admittedly complex network of state regulations and
accreditation standards, with an additional strong interest in managing medical
malpractice liability. In contrast,
most hospitals have little awareness of how federal disability
non-discrimination laws apply to them, and spend few resources on developing,
implementing and improving policies, practices and procedures for providing
physical and programmatic access, despite the reality of innumerable daily
interactions with PWD.

Another example of
regulatory “tunnel vision” is the very recent enactment of eligibility and
enrollment regulations at the September Covered California Exchange Board
meeting. The regulations include
some references to Exchange and QHP obligations around effective accommodation
and the provision of auxiliary aids. Some QHP representatives at prior board meetings when the draft
regulations were first introduced commented on how the few accessibility
provisions in the regulations were vague, overreaching and unlimited. These comments are made in the vacuum of
having no awareness that there are decades of federal and state laws,
regulations, jurisprudence, and guidance on what effective communication means
and the obligations of covered entities. The fact that these QHPs were doubtless already responsible, to some
degree, for ensuring effective communication and disability non-discrimination
under at least Title III of the ADA, only emphasizes the general depth and
breadth of ignorance among covered entities when it comes to accessibility for

HHS and OCR must assist
QHPs, MCOs, Exchanges, and numerous additional subcontracting layers of providers
to understand that they have obligations under Section 1557 independent of the healthcare
regulations and standards that appear to more immediately control their daily
operations. HHS must lead the way
in proactive monitoring and enforcement of disability standards, and CMS in its
own administration of Medicare operations must model for the states things like
training on Olmstead compliance for participating managed care organizations
and making accessibility information on providers available to the public in

HHS must ensure that OCR has
the resources and the mandate to enforce non-discrimination among allof the agency’s operations
regardless of existing regulatory standards. So, for example, federal EHB regulations
have been issued and endorse the tenets of non-discrimination. Nonetheless, the regulations allow
individual state exchanges to choose the existing health insurance plan that
will act as the plan benchmark for EHB coverage. In California, the exchange has chosen a
managed care small business plan, which carries with it certain historical
coverage limitations on specific categories. So, for example, Durable Medical
Equipment (DME) has a non-cumulative annual coverage limit of two or three
thousand dollars, which forces PWD who have complex rehabilitation needs to
easily spend well over ten thousand dollars more out-of-pocket on an electric
wheelchair and/or special seating needs.[96] This is a clear and particular example
of coverage discrimination against PWD which has spread among small business
insurers without any kind of actuarial justification or actual legal analysis.
The non-discrimination provisions of the ACA that prohibit annual and lifetime
limits and categorical deductibles are eviscerated if imbedded “special” coverage
limitations on EHB categories or sub-categories are allowed to remain as a
pre-existing component of benchmark QHP coverage. Even if federal and state regulation of
EHB fails to recognize and prohibit such forms of imbedded discrimination,
HHS-OCR has the authority and obligation under Section 1557 to address these
and other ongoing discrimination issues affecting PWD.

As the primary body with
monitoring and enforcement authority under Section 1557, HHS-OCR must have
expanded resources and capacity, both within the many components of HHS, and
among federal agencies that may have overlapping jurisdiction for enforcing
disability non-discrimination. For
example, in our recommendation under Question 5, that QHPs cannot be considered
qualified unless they can demonstrate that their provider networks include
providers with accessible examination and medical equipment, HHS-OCR, and not
the state’s own exchange board, would be required to monitor the requirement
and ensure that QHPs either have the equipment, or commit to acquiring
accessible examination equipment through a plan with clearly enforceable goals
and timelines. At the same time,
there are opportunities for HHS-OCR to establish cooperative agreements with
another agency, such as the federal Department of Justice (DOJ), in such areas
as accessible equipment, where there is a clear overlap with DOJ’s authority.

The ACA established Section
510 of the Rehabilitation Act of 1973,[97]
which charges the U.S. Access Board with developing accessibility standards for
medical and diagnostic equipment.
DOJ’s adoption of these standards in ADA regulations, and adding the
scoping element that will further clarify the obligation of covered entities to
acquire accessible equipment, will make the standards legally enforceable. As illustrated in our response to
question 3, accessible equipment is a critical component of achieving
non-discriminatory healthcare programs and activities. HHS-OCR and DOJ share responsibility for
ensuring consumer and provider education, and provider compliance with
accessible equipment standards, and we strongly recommend that the two agencies
develop a relationship to determine how best to monitor and enforce forthcoming
regulations concerning accessible equipment.

A cooperative agreement and
relationship with DOJ would also enable HHS-OCR to call upon DOJ’s recognized
expertise around notifying, monitoring and enforcing Olmsteadobligations.
While DOJ has historically focused on the states and LTSS entities such
as nursing facilities that are most directly implicated in the unwarranted and
unwanted institutionalization of PWD, the increasing involvement of MCOs and
other intermediate providers in the delivery of LTSS warrants DOJ’s involvement
and technical assistance. The
equally effective delivery of healthcare and LTSS in the community is integral
to PWD living as independently as possible in the community. DOJ could provide mandatory Olmstead training to covered healthcare
entities and assist with monitoring Olmstead requirements, such as consumer notice and peer choice counseling that HHS-OCR
develops and regulates under Section 1557.

Thank you again for this opportunity to respond to the Section 1557 RFI.

Yours Truly,[98]

Access Living

ADAPT Montana

AIDS Alliance for Women, Infants, Children, Youth & Families

AIDS Foundation of Chicago

AIDS Legal Council of Chicago

American Association on Health and Disability (AAHD)

American Association of People with Disabilities (AAPD)

American Federation of State, County and Municipal Employees (AFSCME)

American Public Health Association, Disability Section

American Network of Community Options and Resources

The Arc of the United States

Asian & Pacific Islander American Health Forum

Association of University Centers on Disabilities

Autistic Self Advocacy Network

Bazelon Center for Mental Health Law

California Center for Rural Policy, Humboldt State University

California Institute for Mental Health

California Pan-Ethnic Health Network

Center for Accessible Technology

Center for Independence of the Disabled of New York

Claire Heureuse Community Center, Inc

Coalition for Disability Health Equity

Colorado Cross Disability Coalition

Commission on the Public’s Health System

Community Service Center of Greater Williamsburg

Disability Advocates Advancing Our Healthcare Rights Coalition (DAAHR)

Disability Law Center

Disability Policy Consortium

Disability Rights Education and Defense Fund (DREDF)

Disability Rights California

Disability Rights Legal Center

Disability Rights Wisconsin

Easter Seals

The Global Justice Institute

Greater Boston Legal Services (GBLS),

Health & Disability Advocates


Harlem Independent Living Center, Inc.

Harris Family Center for Disability and Health Policy

Institute of Social Medicine & Community Health

Latino Commission on AIDS

Metropolitan Community Churches

National Association of State Head Injury Administrators

National Center for Lesbian Rights

National Center for Transgender Equality

National Council on Independent Living

National Disability Rights Network (NDRN)

National Federation of the Blind

National Hispanic Medical Association

National Respite Coalition

National Senior Citizens Law Center (NSCLC)

New York Lawyers for the Public Interest

Not Dead Yet

Social Medicine & Community Health

Southwest Women’s Law Center

Spina Bifida Association

United Domestic Workers/AFSCME Local 3930

United Spinal Association

[1] National health surveys often define “disability” in terms of a limitation in function, but it is notable that with the passage of the ADA Amendments Act of 2008, PL 110-325 (S 3406), the legal definition of disability is not to be interpreted through only a medical lens. “Disability” is to be construed in favor of broad coverage under federal non-discrimination laws, does not require someone to be currently or consistently experiencing a functional limitation (i.e., a disability can be
episodic or in remission), and encompasses someone who is “regarded as” having an impairment that substantially limits a major life activity.

[2] Krahn, G. U.S. Department of Health and Human Services, Centers for Disease Control and Prevention. (2013). Grand rounds: People with disabilities and public health. Retrieved from website:

[3] See,
: The National Council on
Disability, (2009). The Current State of Health Care for People with Disabilities.
Retrieved from website: http://www.ncd.gov/publications/2009/Sept302009;
Reis, J. P., Breslin, M. L., Iezzoni, L. I., & Kirschner, K. L. (2004). It Takes More Than Ramps to Solve the
Crisis of Healthcare for People with Disabilities.
Informally published
manuscript, Rehabilitation Institute of Chicago, Chicago, IL, Retrieved from www.tvworldwide.com/events/hhs/041206/PPT/RIC_whitepaperfinal82704.pdf.

[4] Disabilities are diverse. As the Surgeon General said in his 2005 Call to Action to Improve the Health and Wellness of Persons with Disabilities stated:

“Some disabilities are visible; others are not. Some are physical, some visual or auditory, some developmental or cognitive, and some mental or behavioral. Some persons
are born with one or more disabilities; others acquire a disability during the course of a lifetime . . . . No single disabling condition necessarily affects one person in exactly the same way as it does another.”

[5] Mudrick, N.R.; Breslin, M.L.; Liang, M.; and Yee, S. (2012) “Physical Accessibility in Primary Health Care Settings: Results from California On-site Reviews,” Disability and Health Journal, October, Vol. 3, Issue 4, Pages 253-261.

[6] Brault M. Americans with Disabilities: 2005. Current Population Reports, P70-117. Washington, DC: U.S. Census Bureau; 2008. Accessed at www.census.gov/prod/2008pubs/p70-117.pdf on 14 December 2012.

[7] Tara Lagu et al. Access to Subspecialty Care for Patients With Mobility Impairment, Annals of Internal Medicine. 2013; 158:441 – 446.

[8] Mudrick, Breslin, Liang, 2012.

[9] Havercamp, S. M. (Ohio State University Nisonger Center); Robey, K. (Matheny Medical and Educational Center and UMDNJ – New Jersey Medical School); & Smeltzer, S. (Villanova University College of Nursing); Approaches to training healthcare providers on working with patients with disabilities. Webinar at AUCD. Retrieved from http://www.aucd.org/docs/Approaches to Training Healthcare Providers.pdf
(Accessed on July 18, 2013)

[10] See supranote 1, at 49.

[11] Kirschner, K.L., Breslin, M.L., Iezzoni, L.I., & Sandel, E. (2009) “Attending to Inclusion: People with Disabilities and Health-Care Reform,” PM&R, Oct 1, Vol. 10, Pages 957-63.

[12] J. M. Glionna, “Suit Faults Kaiser’s Care for Disabled; Courts, Advocates Say Provider Fails to Give Equal and Adequate Treatment to the Handicapped. Chain Says It Complies with Disabilities Act,” Los Angeles Times (record edition), July 27 2000, p. 3.

[13] A recent study by National Institutes of Health researchers found that working-age adults with disabilities account for a disproportionately high amount of annual emergency department visitors.

Rasch, E. K., Gulley, S. P., & Chan, L. (2012). Use of emergency departments among working age adults with disabilities: A problem of access and service needs. Health Services Research, 48(4), 1334-1358.
Retrieved from http://onlinelibrary.wiley.com/doi/10.1111/1475-6773.12025/references

[14] Altman, B., & Bernstein, A. U.S. Department of Health and Human Services, CDC National Center for Health Statistics. (2008). Disability and Health in the United States, 2001–2005. Retrieved from website:

[15] Iezzoni, L. I. (2011). Eliminating health and health care disparities among the growing population of people with disabilities.Health Affairs, 30(10), 1947-54.

[16] U.S. Department of Health and Human Services, Healthy People 2020. (2013). Disability and health. Retrieved from website:

[17] Assoc. of University Centers on Disabilities, “Letter to Kathleen Sebelius”

Citing (Colton & Manderscheid, 2006; Manderscheid, Druss, & Freeman,

[18] Seth Curtis and Dennis Heaphy, Disability Policy Consortium: Disabilities and Disparities: Executive Summary (March 2009), p. 3.

[19] Identifying effective health care services for adults with disabilities: Why study designs and outcome measures matter . (2011). Presentation at the Mathematica Policy Research Center on Health Care Effectiveness (CHCE) Issue Forum. Retrieved from

[20] Brault, Matthew, Americans With Disabilities: 2005, Current Population Reports, P70­117, U.S. Census Bureau, Washington, DC, 2008. Many of the differences between the disability rates by race and Hispanic origin can be attributed to differences in the age distributions of their populations. For example, Hispanics are predominantly younger than non-Hispanic whites.

[21] U.S. Census Bureau, 2009 American Community Survey, S1810. Disability Characteristics 1 year estimates, available at


[22] Id. The 10.8 million figure is derived from subtracting the total number of PWD who identify as non-Hispanic or Latino white from the total number of those with a disability aged 5 and over.

[23] Institute of Medicine (IOM). 2007. The Future of Disability in America. Washington, DC: The National Academies Press, p. 92.

[24] Seth Curtis and Dennis Heaphy, Disability Policy Consortium: Disabilities and Disparities: Executive Summary (March 2009), p. 3.

[25] Center for Disease Control Website, http://www.cdc.gov/ncbddd/disabilityandhealth/data.html
[Accessed July 14, 2011].

[26] Curtis and Heaphy, p. 3.

[27] Asian American Diabetes Initiative, Joslin Diabetes Center, http://aadi.joslin.org/content/asian/why-are-asians-higher-risk-diabetes

[28] Curtis & Heaphy, p. 8.

[29] Avert, United States Statistics by Race and Age,
http://www.avert.org/usa-race-age.htm (2009).

[30] Centers for Disease Control and Prevention. (CDC) HIV and AIDS among gay and bisexual men, September 2010, available at: http://www.cdc.gov/nchhstp/newsroom/docs/FastFacts-MSM-FINAL508COMP.pdf.

[31] Curtis & Heaphy, p. 3.

[32] Assoc. of University Centers on Disabilities, “Letter to Kathleen Sebelius”
Citing (Colton & Manderscheid, 2006; Manderscheid, Druss, & Freeman, 2007.

[33] Whitley, R., & Lawson, W.. (2010). The Psychiatric Rehabilitation of African Americans With Severe Mental Illness. Psychiatric Services, 61(5), 508-11.

[34] 2008 National Healthcare Disparities Report. Table 15_3_1.1a & 15_3_1.1b http://www.ahrq.gov/qual/qrdr08/index.html

[35] Michele Capella-McDonnall, “The Need for Health Promotion for Adults Who Are Visually Impaired,” Journal of Visual Impairment and Blindness 101, no.3 (March 2007).

[36] Id. Note that a vision impairment is a visual disability not correctable by glasses or other modifications.

[37] Curtis & Heaphy, p. 3.

[38] Curtis & Heaphy, p. 3.

[39] Shawn Fremsted, “Half in Ten: Why Taking Disability into Account is Essential to Reducing Income Poverty and Expanding Economic Inclusion,” Center for Economic and Policy Research, (2009), p. 2.

[40] National Council on Disability, 2009.

[41] Olmstead v. L. C., 527 U.S. 581 (1999) , 138 F.3d 893.

[42] 28 CFR 35.130(d).

[43] 28 CFR 35.130(b)(1) and (3).

[44] Brown, J., Barrett, A., Caffery,
E., Hourihan, K., Ireys, H., “Medication Continuity Among Medicaid
Beneficiaries with Schizophrenia and Bipolar Disorder,” Psychiatr Serv. 2013 Sep 1;64(9):878-85. doi: 10.1176/appi.ps.201200349.

[45]West, J., Rae, D., Huskamp, H., Rubio-Stipec, M., Regier, D., “Medicaid medication access problems and increased psychiatric hospital and emergency care,” General hospital psychiatry, 2010, 32(6):615-622.

[46]West, J., Wilk, J., Rae, D., Muszynski, I., Rubio Stiped, M., Alter, C., Sanders, K., Crystal, S., Regier, D., “Medicaid prescription drug policies and medication access and continuity: Findings from ten states,” Psychiatric Services, 2009, 60(5):601-610.

[47] Law, et al., Journal of Clinical Psychiatry Vol. 69, No. 1, January 2008. Weiden, Et. Al., Partial Compliance and Risk of Rehospitalization Among California Medicaid Patients with Schizophrenia, Psychiatric Services, Vol. 55, 2004.

[48] Kerr v. Holsinger, No. 03-68-JMH (U.S. Dist. Ct., E.D., 2004), http://scholar.google.com/scholar_case?case=249008419079153034&hl=en&as_sdt=2&as_vis=1&oi=scholarr.

[49] Letter from Verlon Johnson, Associate Regional Administrator, Division of Medicaid and Children’s Health Operations, to Theresa Eagleson, Medicaid Director, Division of Medical Programs, Illinois Department of Healthcare and Family Services, October 26, 2012.

[50] Darling et al. v. Douglas et al.,
C09-03798 SBA.

[51] No. C 09-04668 CW.

[52] SeeZulman D.M. et al. (2011) Examining the Evidence: A Systematic Review of the Inclusion and Analysis of Older Adults in Randomized Controlled Trials, Journal of General Internal Medicine, 26(7), 783-790; Chronic Disease Prevention and Control Research Center at Baylor College of Medicine. Major Deficiencies in the Design and Funding of Clinical Trials: A Report to the Nation Improving on How Human Studies Are Conducted (April 2008).

[53] Developing Quality of Care Measures for People with Disabilities: Summary of Expert Meeting. AHRQ Publication No. 10-0103, September 2010. Rockville, MD: Agency for Healthcare Research and Quality, available onlineat: http://www.ahrq.gov/populations/devqmdis/ (“In recent years, the National Institutes of Health (NIH) and AHRQ have
required investigators submitting grant applications to explicitly address the
inclusion of persons by sex and race and ethnicity. Both NIH and AHRQ grant
applicants must justify the exclusion of people by sex, race, and ethnicity.
NIH applicants must also address the inclusion of children and justify their
exclusion. Beyond women and racial and ethnic minorities, AHRQ requires grant
applicants to consider including the following "priority populations":
inner-city residents; rural residents; low income persons; children; elderly
people; and those with special health care needs, including individuals with
disabilities and those who need chronic care or end-of-life health care.”)

[54] These examples are primarily drawn from transcripts of Healthcare Stories, a video advocacy tool that captures the healthcare experiences of individuals with various disabilities, relayed in their own words. Available online at: https://dredf.org/healthcare-stories/. Examples of discrimination experienced by PWD in the Boston, Massachusetts area have been collected by Greater Boston Legal Services.

[55] We have read the comments of the Leadership
Conference on Civil Rights (LCCR) on Question 4 of the Section 1557 RFI, and support LCCR’s recommendations for populations with LEP, which we know also include PWD.

[56] These examples are primarily drawn from two
sources. The first is a document that summarizes the findings from 10 focus groups that were conducted by Access Living in Chicago and an academic researcher in 2012 to discover the barriers faced by PWD when seeking healthcare. Available online at: http://www.accessliving.org/index.php?tray=content&tid=118gatop15&cid=118ga419
The second source is excerpts of transcripts from HEALTHCARE STORIES, a video advocacy tool that captures the healthcare experiences of individuals with various disabilities, relayed in their own words. Available online at: https://dredf.org/healthcare-stories/.

[57] The National Association of the Deaf (NAD) has Position Statement: VRI Services in Hospitals, available at: http://www.nad.org/issues/technology/vri/position-statement-hospitals, that provides an excellent list of Minimum Requirements for VRI Technology and Equipment. NAD also makes it clear
that “on-site interpreter services are not subject to many of the limitations experienced by VRI services.  NAD strongly believes that VRI services should be provided only if on-site interpreter services are unavailable.”

[58] The National Council on Disability, (2009)
at 288, available online at: http://www.ncd.gov/publications/2009/Sept302009 .

[59] The National Council on Disability, (2009) at
287, available online at: http://www.ncd.gov/publications/2009/Sept302009.

[60] The National Council on Disability, (2009)
at 286, available online at: http://www.ncd.gov/publications/2009/Sept302009.

[61] Smith, D.L., Disabil Health J. Disparities
in health care access for women with disabilities in the United States from the 2006 National Health Interview Survey, 2008 Apr;1(2):79-88. doi: 10.1016/j.dhjo.2008.01.001. Source: Kinesiology and Community Health, University of Illinois at Urbana-Champaign, Champaign, IL 61820, USA. smithdl@uiuc.edu.

[62] Drainoni, M., Lee-Hood, E., Tobias, C., Bachman, S., Andrew, J., Maisels, L., “Cross-Disability Experiences of Barriers to Health-Care Access: Consumer Perspectives,” Journal of Disability Policy Studies Fall 2006 vol. 17 no. 2 101-115.

[63] Lavela, S. L., Weaver, F. M., Smith, B., & Chen, K. (2006). Disease prevalence and use of preventive services: comparison of female veterans in general and those with spinal cord injuries and disorders. Journal of Women’s Health, 15, 301-311.).

[64]Yankaskas, B., Dickens, P., Bowling, J.
Michael, Jarman, M., Luken, K., Salisbury, K., Halladay, J., Lorenz, C., “Barriers to Adherence to Screening Mammography Among Women With Disabilities,” Am J Public Health. 2010 May; 100(5): 947–953, doi: 10.2105/AJPH.2008.150318.

[65] Centers for Disease Control and Prevention.
(1998). Use of cervical and breast cancer screening among women with and without functional limitations-United States, 1994-1995. Morbidity and Mortality Weekly Report, 47, 853-856.; Nosek & Howland, 1997; Nosek, M. A., & Howland, C. A. (1997). Breast and cervical cancer screening among women with physical disabilities. Archives of Physical Medicine and Rehabilitation, 78(12, Suppl. 5), S39-S44.

[66] Parish, S. L., & Saville, A. W., Women
with cognitive limitations living in the community: evidence of disability-based disparities in health care. Mental Retardation, (2006), 44(4), 249-259.

[67] Parish, S., Swaine, J., Son, E., Luken, K.,
“Receipt of mammography among women with intellectual disabilities: Medical record data indicate substantial disparities for African American women,” Disability and Health Journal 6 (2013) 36-42.

[68]South Bend Tribune, “Mentally Ill May Skip
Cancer Screenings, November 8, 2006, http://articles.southbendtribune.com/2006-11-08/news/26933555_1_mental-illness-cancer-screenings-annual-mammograms.

[69] Anderson, P., & Kitchin, R. (2000). Disability, space and sexuality: access to family planning services. Social Science & Medicine, 51, 1163-1173.); Welner, S., Hammond, C., “Gynecologic and Obstetric Issues Confronting Women with Disabilities,” Glob. Libr. Women’s med. August 2009, p. 4.

[70] Lisa I. Iezzoni, L., McCarthy, E., Davis, R., Siebens, H., “Mobility Impairments and Use of Screening and Preventive Services,” American Journal of Public Health, June 2000, Vol. 90, No. 6, 955-961.

[71] Liu S, Clark M. Breast and cervical cancer
screening practices among disabled women aged 40–75: Does quality of
experience matter? J Women’s Health (Larchmt) 2008;17(8):1321–9.

[72] Caban, M. E., Nosek, M. A., Graves, D.,
Esteva, F., & McNeese, M. (2002). Breast carcinoma treatment received by
women with disabilities compared with women without disabilities. Cancer, 94,

[73] Health Affairs 32:2 (2013).

[74] See, e.g. Koh, H., Brach, C., Harris, L.M., & Parchman, M.L., (2013) “A proposed ‘health literate care model’ would constitute a systems approach to improving patient’ engagement in care.” 32:2 357-367.

[75] James, J. (2013, February 14). Health
Policy Brief: Patient Engagement,” Health Affairs , http://www.healthaffairs.org/healthpolicybriefs/brief.php?brief_id=86.

[76] Id.

[77] Id.

[78] See Unknown, (2013) OpenNotes. http://www.myopennotes.org/, a program funded by the Robert Woods Johnson Foundation.

[79] Unknown, (2013) OpenNotes. http://www.myopennotes.org.

[80] See, http://www.healthit.gov/buzz-blog/electronic-health-and-medical-records/blue-button-movement-kicking-national-health-week-consumer-engagement/.

[81] Seehttp://www.healthit.gov/buzz-blog/health-innovation/access-to-health-records/.

[82] Id.

[83] 29 U.S.C. 794(d).

[84] Seehttp://www.w3.org/.

[85] Available online at: http://www.w3.org/TR/WCAG20/.

[86] Cal Gov Code 11135(d)(2).

[87] Series of stakeholder meetings and negotiations between Covered California representatives, DREDF, and other state consumer advocates occurring throughout 2013.

[88] U.S. Department of Health and Social Services, (2010) Healthy People 2020, available at: http://www.healthypeople.gov/2020/about/disparitiesAbout.aspx.

[89] Personal communication with Silvia Yee, senior staff attorney at DREDF (March 4, 2013).

[90] See H.R. Rep. No. 101-485, at 98 (1990),
reprinted in1990 U.S.C.C.A.N. 267, 381 (“As with section 504, there is also a private right of action . . . which includes the full panoply of remedies. Again, consistent with section 504, it is not the Committee’s intent that people with disabilities need to exhaust Federal administrative remedies before exercising their private right of action.”

[91] Robert V. Percival & Geoffrey P. Miller, The Role of Attorney Fee Shifting in Public Interest Litigation, 47 Law & Contemp. Probs. 233, 241 (“Congress generally authorizes fee shifting where private actions serve to effectuate important public policy objectives and where private plaintiffs cannot ordinarily be expected to bring such actions on their own. Fee shifting
is designed to remove some of the disincentives facing public interest litigants . . .”).

[92] Some of these disincentives are in Reis, Breslin, Iezzoni, & Kirschner, 2004.

[93] This and the following recommendations are drawn from Section 1557 comments submitted by the Bazelon Center for Mental Health Law, which we support.

[94] Sanchez J, Byfield B, Brown TT, LaFavor K, Murphy D, Laud P. Perceived accessibility versus actual physical accessibility of healthcare facilities, Rehabilitation Nursing, 2000;25(1):6-9.

[95] For example, 42 U.S.C. 1396b(m)(2)(A)(V) (prohibiting discrimination on the basis of health status in Medicaid managed care contracts), and 42 CFR 422.110, 422.2268(c), 423.2268(c) (prohibiting discrimination by Medicare managed care plans).

[96] DREDF February 14, 2012 letter to the Honorable Kathleen Sebelius regarding HHS’s Essential Health Benefits Bulletin more fully explains the EHB benchmark coverage issue in California at pp. 4-8, and is available at: https://www.google.com/url?q=https://dredf.org/programs/DREDF-comment-EHB-Bullet-2-14-12.pdf&sa=U&ei=LhBKUv7kD8b62AWQyIGgCg&ved=0CAoQFjAB&client=internal-uds-cse&usg=AFQjCNFbRaB0rMk3LEmfOpnss05w6qJNoQ. (“There is little point to enacting a law that would prevent one form of insurance discrimination, such as a refusal to insure individuals with pre-existing conditions, while simultaneously allowing another form of discrimination, such as a refusal to cover the treatments, devices, and prescriptions that individuals with pre-existing conditions require to maintain health and function.”)

[97] 29 U.S.C. 794f.

[98] We would be happy to provide the full contact information for any or all of the undersigned organizations upon request. For this or any other questions, please contact Silvia Yee, senior staff attorney at DREDF, at syee@dredf.orgor 510-644-2555 (510-841-8645 fax/tty).